GRIEVANCES

If the student believes he or she has been discriminated against based on a disability or has a complaint or concern regarding accommodations/services, the student has the option of bringing the concern to Noel Center staff.  If the issue cannot be resolved at this level, the student may file a complaint following the grievance policy as outlined in the Gardner-Webb University Student Handbook.

The student has the option of filing a formal grievance at any time.

STUDENT GRIEVANCE POLICY

Any student who believes he/she has been discriminated against by a member of the faculty, an employee of the University, or by a fellow student is encouraged to file a complaint.  If a student believes he/she has been discriminated against in accordance with policies and practices listed under Title VI of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, or section 504 of the Vocational Rehabilitation Act of 1973,he or she may make a claim that his or her rights have been denied.  Claims or grievances should be filed with the appropriate University official.

NOTICE OF NONDISCRIMINATION 

Various federal regulations, including the regulations implementing Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, require that each recipient of federal financial assistance, such as Gardner-Webb University, publish this Notice of Nondiscrimination.

Gardner-Webb University does not discriminate on the basis of race, color, national origin, sex, disability, or age in employment or any of its programs and activities. 

The person designated to oversee policies, procedures and complaints related to possible discrimination on the basis of sex (including sexual harassment and sexual misconduct) is the Title IX Coordinator. The Title IX Coordinator for Gardner-Webb University is

Dr. Ben Leslie, Provost & Executive Vice President
Webb Hall  - 100
Ext. 4264
bleslie@gardner-webb.edu

Deputy Coordinators are available to provide consultation and receive complaints within their respective areas:

Complaints related to faculty or academic personnel:

Dr. Doug Bryan, Associate Provost for Academic Development
Tucker Student Center - 340
Ext. 4398
dbryan@gardner-webb.edu

Complaints related to athletics:

Ms. Pam Scruggs, Associate Athletics Director and Senior Women’s Administrator
Lutz Yelton Convocation Center – 144
Ext. 4341
pscruggs@gardner-webb.edu

Complaints regarding non-faculty employees:

Mr. Scott White, Director of Human Resources
Webb Hall - 106
Ext. 4259
swhite@gardner-webb.edu

Complaints relating to students:

Ms. Cindy Wallace, Counseling Center Director
Tucker Student Center
Ext. 4103 - 343
cwallace@gardner-webb.edu

Complaints relating to Admissions personnel or procedures:

Ms. Kristen Setzer - Vice President for Enrollment Management
Ext. 4497
ksetzer@gardner-webb.edu

The person designated to oversee policies, procedures and complaints related to possible discrimination on the basis of disability (including compliance with the Americans with Disabilities Act and section 504 of the Vocational Rehabilitation Act of 1973) is:

Dr. Cary Poole, Assistant Vice President for Title IX Compliance

Tucker Student Center – 303

Ext. 2155

cpoole3@gardner-webb.edu

 

For further information on this required notice of nondiscrimination you may visit the Department of Education Office Of Civil Rights. For the address and phone number of the Department of Education Office of Civil Rights that serves your area or call 1-800-421-3481.

To view the complete Non Harassment Policy for all Students, Faculty, and Employees, check pages 89-95 of the current GWU Student Handbook

For complaints and grievances related to:

  • Academic Matters - Follow the procedure as stated in the Academic Catalog.
  • Non-Academic Employees of the University - Should be made to the supervisor of the employee or to the Vice President of that area.
  • Student Life, Student Activities, Residence Life, Counseling, Safety and Security -  Should be made to the Vice President and Dean of Student Development
  • Christian Life and Service - Should be made to the Vice President for Christian Life and Services.
  • Admissions practices, Recruitment, and Financial Aid - Should be made to the Vice President for Enrollment Management.
  • Accounts Payable and Business Office related functions - Should be made to the Vice President of Business and Finance.
  • Athletics - Should be made to the Vice President for Athletics.

Grievances Related to Disability

Gardner-Webb University is committed to complying with all requirements of the ADA of 1990 (ADA) Title III and its amendments and the Rehabilitations Act of 1973 (Section 504). The University is committed to ensuring that no otherwise qualified individual with a disability is denied reasonable accommodations or denied access to courses, programs, activities, services, jobs or facilities.

A student who believes he or she has been discriminated against on the basis of a disability is encouraged to file a complaint with the University. The University will treat all information related to the grievance as confidential. However, The Family Rights and Privacy Act (FERPA) and other applicable privacy laws permit the investigating official to provide information as necessary to those persons who have a legitimate need to know in order for the official to conduct a meaningful and thorough investigation. Gardner-Webb University prohibits retaliation for submitting a grievance. Retaliation includes threats, intimidation, reprisals and adverse actions. A student can voluntarily choose to begin the process with an informal grievance by submitting an electronic Student Complaint Form located in WebbConnect.

If the student is not satisfied with the resolution of the informal grievance, or elects not to use the informal process, a Formal Grievance may be initiated by submitting a written statement to the Provost and Executive Vice President. The Provost will then instruct the ADA/504 Coordinator who will then begin an investigation of the grievance.  If deemed necessary the investigating official may refer documentation issues to the Documentation Review Committee and deference will be given to the committee’s decision.

Procedure:

Complaints should be filed in accordance with the procedure appropriate to the specific type of grievances.  For grievances not covered by a specific policy (e.g. “non-harassment policy”), students may use the following general procedure.

Complaints should be presented orally to the appropriate University officials described above.  If an informal discussion of the matter is not satisfactory, a written statement of the complaint will be requested.  A written statement should contain the following:

  1. The exact nature and details of the grievance.
  2. The date, time, and place of the grievance.
  3. The names of witnesses or persons who have knowledge of the grievance.
  4. Any available written documentation or evidence that is relevant to the grievance.

The University official who receives the written complaint will investigate the complaint and take whatever action is deemed necessary and appropriate and will respond to the student in a timely manner.  If a student has followed the grievance policy process and remains dissatisfied with the response to the complaint, the student may appeal to the Educational Policies and Standards Committee for academic matters and to the University Appeal Board for non-academic matters.  Decisions by the Educational Policies and Standards Committee and the University Appeal Board are subject to review by the Provost.  The Provost may take whatever action he deems necessary and appropriate.  The provost’s conclusions and actions regarding the complaint are final.

An electronic Student Complaint Form can be found in WebbConnect.

If discrimination is established, the University will take appropriate corrective and remedial actions and steps will be taken to prevent recurrence of any discrimination.

The above procedure does not prevent or substitute for a student’s right to file a complaint with the Federal Office of Civil Rights. A student who believes he/she has been discriminated against by the University based upon violation of the ADA and its amendments and/or Section 504 can file a complaint with the Department of Education, The Office of Civil Rights.

The Office of Civil Rights
US Department of Education
400 Maryland Ave, SW
Washington, DC 20202

Telephone: 202-245-8300
Fax: 202-245-8301
TTD: 887-521-2172
Email: OCR.DC@ed.gov

Grievances Related to Discrimination

If a student believes he/she has been discriminated against because of race, gender, religion, color, national or ethnic origin, age, disability, or military service, the student should contact the University’s Title XI Coordinator who has been identified on the previous page.   In the case of harassment, the complaint should be made in accordance with the University’s Non-Harassment Policy as stated in the current student handbook.  If a student is not sure how to file a complaint, the Provost and Executive Vice President will assist the student. 

Grievance Procedure

Complaints should be filed in accordance with the procedure appropriate to the specific type of grievances.  For grievances not covered by a specific policy (e.g. “non-harassment policy”), students may use the following general procedure.

Complaints should be presented orally to the appropriate University officials described above.  If an informal discussion of the matter is not satisfactory, a written statement of the complaint will be requested.  A written statement should contain the following:

  1. The exact nature and details of the grievance.
  2. The date, time, and place of the grievance.
  3. The names of witnesses or persons who have knowledge of the grievance.
  4. Any available written documentation or evidence that is relevant to the grievance.

The University official who receives the written complaint will investigate the complaint and take whatever action is deemed necessary and appropriate and will respond to the student in a timely manner.  If a student has followed the grievance policy process and remains dissatisfied with the response to the complaint, the student may appeal to the Educational Policies and Standards Committee for academic matters and to the University Appeal Board for non-academic matters.  Decisions by the Educational Policies and Standards Committee and the University Appeal Board are subject to review by the Provost.  The Provost may take whatever action he deems necessary and appropriate.  The provost’s conclusions and actions regarding the complaint are final.

An electronic Student Complaint Form can be found in WebbConnect.