Res Tech and STA Program

The Gardner-Webb University Res-Tech & STA Programs are aimed at providing the University with a technologically-trained student support team.

 

These students provide level one technical support for the campus related to network connectivity, new equipment installs, and classroom/lab support.

Res-Techs and STAs are students who trained by experienced Technology Services personnel in personal computer hardware/software maintenance and network connectivity. The training involves detailed instruction and hands-on applications that will provide each technician with the skills necessary to provide level-one customer support.

Res-Techs provide support Monday thru Thursday from 6 pm until 8 pm. They are located on the bottom level of Tucker Student Center. This support generally covers connection issues and printing support. Res-Techs will be happy to assist with any issue and may refer the user to Tech Services for additional services where needed.

 

Finally, the STAs will be expected to provide a level of expertise for lab monitors, lab technicians and each other. They will provide the means by which Technology Services will be able to employ a comprehensive preventative maintenance plan to keep university technological resources at peak operating performance. STAs will conduct unannounced inspections of university computer labs and multi-media classrooms to ensure perpetual working order.

 

To qualify for the Res-Tech or STA program, each candidate must:

 

  • be a residential student (Res-Techs only)
  • have a computer capable of network connectivity (Res-Techs only)
  • be in good academic standing with the University
  • have a positive attitude toward the University
  • have good communication skills
  • be professional and trustworthy
  • attend a Technology Services' training on technology support and maintenance

 

To attract and retain potential candidates to the program, Gardner-Webb offers students selected as Res-Techs a reduction of their room expenses equal to the current double occupancy rate. For STAs, any hours scheduled for Technology Services support will be compensated at current work study rates via the Gardner-Webb work study program. As an extra incentive, STAs are able to fulfill their hours with Technology Services outside of normal business hours of 8 am to 5 pm.