Section 1: Incident Management

1.0 Introduction

1.1 Purpose

The Incident Management component of the GWU Risk Management Plan (GWU-RMP) establishes procedures and duties in order to adequately respond to emergencies as part of university policy and applicable regulatory codes and standards. Area occupants, administration, staff, and students are expected to be familiar with emergency procedures, participate in training, and orient and inform guests of the procedures to be followed in case of an alarm or emergency.

1.2 Scope

This section of the GWU-RMP reflects the University’s emergency response procedures and programs and satisfies the Department Health and Safety Plan element required by the Occupational Safety and Health Administration (OSHA) under 29 CFR 1910.38.  The Incident Management component combines and incorporates existing emergency response procedures developed by GWU, and standardizes response activities secondary to protocols established by the Gardner-Webb University Police Department (GWU-PD).  Although these procedures are in place for campus use, GWU-PD and any other professional emergency responder protocol will take precedence in actual emergency situations.

2.0 Responsibilities

2.1 President of the University

The President of the University will be consulted in all major decisions concerning the overall safety of individuals on campus during an emergency. This will include working in conjunction with local, state and federal agencies, University command center and Public relations.

2.2 Occupational and Environmental Safety Officer

The Occupational and Environmental Safety Officer (OESO) has the primary responsibility to ensure that this plan, and any supplemental emergency response plan, are implemented throughout the campus.  This includes training on emergency response, coordinating emergency response drills, and assisting with communications and appropriate response in the event of an emergency situation.  The OESO will also be responsible for maintaining a current list of response personnel for Emergency Notifications.

2.3 Director of Operations for Facilities and Maintenance

The Director of Operations for Facilities and Maintenance is responsible for ensuring that personnel are conducting campus operations in a safe manner, and in accordance with existing safety related plans and procedures.  This includes ensuring personnel are trained in the proper procedures for handling and storage of potential dangerous equipment and materials, assessing control procedures and protective equipment, and coordinating efforts during emergency evacuations.

2.4 Chief Communications Officer

The Chief Communications officer will be responsible for the team managing the official communications channels during an emergency. This team will; review emergency messaging as it is developed and deployed from emergency management (SWN), direct media outlets where to stage for coverage, handle media calls and inquiries, arrange for on camera interviews, post updates on and monitor social media and post updated content to University homepage “emergency” banner.

At no time should any faculty or staff speak with the media. All media request should be directed to the Chief Communications Officer.

2.5 Gardner-Webb University Police Department

The Gardner-Webb University Police Department (GWU-PD) is a multifunctional service agency whose primary purpose is to protect the University Community and enforce state, federal, and local laws designed for the safety of life and property or the GWU campus.  The GWU-PD is comprised of professional men and women whose purpose is to provide a safe environment in which students, faculty, and staff may live, learn, and work.  The professionally trained officers of this department often work with local, state, and federal authorities to resolve cases. 

2.6 Campus Crisis Response Team

The Campus Crisis Response Team’s mission is to provide students, administrators, faculty, and staff of GWU the safest possible environment to live and learn.  Its primary purpose is to educate, inform, and respond to any emergency situation that affects the campus community.  A campus wide plan is in place which allows the CRT to maximize its ability to minimize the loss of life and property.  The CRT consists of GWU administrators, GWU Operations, GWU Student Development, GWU Public Relations, GW-UPD and local government officials:

  1. GWU Administration
    • President of the University
    • Vice President for Business & Finance
    • Chief Communications Officer:
      • Vice President for Marketing & Communications
    • Dean of Students
    • Provost
  2. Campus Operations
    • Director of Operation for Facilities and Maintenance
    • Director of Occupation and Environmental Safety
    • Director of Operations Administration
    • Telecommunications
  3. University Police
    • Chief of Police, or designee

The Faculty Safety Advisor or Chemical Hygiene Officer – as needed

Command Structure

The President will be in consulted with all major decisions, the internal workings of the University Command center will follow the hierarchy listed here:

  • Director of Operations for Facilities and Maintenance
  • Director of Occupational and Environmental Safety
  • Director of Operations Administration
  • If none are available or able to participate, the most senior administrator reachable shall appoint an Incident Commander
Command Authority
  • Shall assist with the implementation instructions of first responders having jurisdiction
  • Shall cooperate with investigations and preserve evidence
  • Shall weigh and implement decisions considering information at hand and instruct university personnel on site and have authority to summon additional University personnel and resources.
  • When possible, shall consult authorities having jurisdiction in decision making prior to implementation
  • Shall not be responsible for scene or hazard areas once authorities having jurisdiction arrive but shall have total authority of campus areas outside of the scope of authorities present (immediate crime scene or secured area)
  • When possible, appoint a liaison to First Responder Command scene or have direct communication with the first responder command scene.
  • Shall review and approve information released to campus populations and press
  • Shall manage or direct emergency communications for the University during the crisis response and any post incident responses if necessary.
Threat Assessment

Any member of the team or their designee shall have the authority and training to call for command response or threat assessment review.  In event of an incident or item of concern, the CRT will be activated through established LiveSafe protocols and will provide guidance to mitigate and/or de-escalate risk factors on the path to violence, or other situations resulting in a threat at GWU. In addition, the Cleveland County Communication Center (911) can activate a response of this team, via a push text notification to the GWU emergency response group. In addition, the team can activate multiple levels of response using protocols established in LiveSafe.  The team will investigate reported concerns, develop and help implement an action plan in partnership with the affected party(ies) and assist in managing the concern to resolution.  

2.7 Critical Incident Plan Review Process

The Critical Incident Plan (CIP) is a program that will continue to develop over time.  Routine review and discussions on the CIP will be conducted as follows:

  • Directly following any critical incident at GWU; and
  • Annually as required by the CIP Review Process.

The CIP Review Process will also fall within the responsibilities of the CRT under the direction of the Director of Operations for Facilities and Maintenance.

3.0 Emergency Notification System

LiveSafe is GWU’s emergency notification system.  If there is a condition which threatens the health and safety of persons on campus, university officials will warn the campus community using one or more of the following methods of communication:


  1. LiveSafe notification system

Secondary: (May or may not be utilized depending on staff availability)

  1. Social Media / Web Sites
  2. Indoor and Outdoor Speakers Systems
  3. Television
  4. Radio
  5. Vehicle Public Address Speakers / Bullhorns

Table 1 – Communication Methods Descriptions

Communication MethodDescription
LiveSafeThis subscription service is the primary and perhaps the only alert that can be sent in a timely manner and includes phone calls, emails, text alerts and to multiple devices simultaneously.
BullhornsBullhorns can be used to make audible announcements to large groups of people.  They may be necessary when an evacuation has occurred to communicate with occupants gathered at the assembly point, or in the event of abrupt severe weather conditions
Computer Network Pop-Up WindowWhenever technically possible. Messaging services shall be activated on University owned computer systems
E-mailGWU can alert students, faculty, and staff of emergency conditions by sending an e-mail to your official e-mail address.
Social Media / Web SiteGWU also has a presence on the popular social networking websites. During an emergency at GWU, the main university web site may include an announcement
Fire Alarm SystemGWU has equipped most all administration buildings and all residence halls with an electronic fire alarm system that is continuously monitored for fire alarms and other life/safety systems.  These alarms result in direct notification to the Boiling Springs Fire Department.  Secondary notification is also provided to the University Police as well as the Maintenance Department.
GWU Telephone SystemIn case of emergency, the campus telephone system will be used to the extent possible.  In case of system failure or a power failure, campus phones may not function. 
RadiosIn the case of an emergency, radios can be used to communicate the need for evacuation or other emergency related information.  In the case of a bomb threat or discovery of a suspicious item, radios should only be used at the direction of the Campus Police Department or Boiling Springs Fire Department / Bomb Squad.
TelevisionDepending on the nature and severity of the emergency, local television news stations may carry live breaking news or periodic updates regarding an emergency on campus.  Their websites may also carry live streaming video, video clips, or text updates.
Text MessagingBy registering your cell phone number with the university you will receive emergency text messages alerting you to a current or imminent threat.  GWU encourages you to select a unique ringtone on your cell phone for emergency text messages.
Outdoor Warning SirenGWU has an outdoor warning siren that covers the Main Campus in Boiling Springs.
Variable Message BoardsThese are the boards you are used to seeing along the roadside, which alert you to construction ahead.  GWU has access to these boards which can be deployed toward campus entrances to notify inbound drivers of any emergency conditions, such as road closures, which may exist.
Vehicle Public Address SystemsIn cases where an isolated or targeted message may be required, university vehicles equipped with public address speakers (i.e. GWU Police) may be utilized.
Other Building / Department Specific Monitoring SystemsGWU has additional emergency communication resources such as radios, wireless telephones, etc.  This information should be shared with emergency responders and managed through the agency monitoring such devices.  Several security-related systems are also installed within the GWU campus including access card reader systems and security cameras.  These are monitoring by the Campus Police Department.  Further details of GWU security-related systems are outline within Section 2 of the GWU-RMP.

4.0 Emergency Contact and Reporting

4.1 University Emergency Contact Information

When reporting a crime in progress on campus, immediately DIAL 911.  In the event of a fire or medical emergency immediately contact emergency services (911) followed by GWU-PD.

On Campus:  GWU-PD can be reached 24 hours a day by dialing ext. 4444
Off Campus:  dial (704) 406-4444.  

Following notification to appropriate emergency services, the following individuals should be contacted to be made aware of the emergency or situation that could evolve into an emergency:

Director of Operations for Facilities and Maintenance
Director of Environmental and Occupational Safety
Director of Operations for Administration
Dean of Students

Emergency Notification Contacts are maintained in LiveSafe.

5.0 Emergency Evacuation Procedures


Gardner-Webb University (GWU) has established Emergency Evacuation Procedures to minimize and prevent injury and property damage on campus, which includes buildings, parking lots, and immediate outside areas.  These procedures provide systematic, safe, and orderly evacuation of affected areas in case of fire or other emergencies.  Building specific emergency evacuation plans are provided in Attachment 1-1.  Residents and occupants should be aware of these plans and procedures in the event of required evacuation.

5.1 General Evacuation Procedures

The need for evacuation can be for many reasons.  The keys to a successful evacuation are:

  • Coordination and Control, and
  • Pre-determined routes and assembly areas
  1. After it has been determined by emergency response personnel and/or the Crisis Response Team (CRT) that an emergency evacuation situation exists, the evacuation alarm will be activated (each building has a unique sound that will emit a steady loud tone which pulses).
  2. Activate the  LiveSafe Campus Crisis Response Group Conference Call Scenario
  3. Department Chairs/Vice Presidents will immediately start action, taking into consideration the nature and extent of the emergency.

Specific Responsibilities and Assigned Actions

  1. Department Chairs/Vice Presidents:
    1. Lead faculty/staff/students/visitors from work and classroom areas when evacuation alarm is sounded.
    2. Provide necessary assistance to anyone with disabilities.
    3. Escort faculty, staff, students and visitors to the designated assembly area.
    4. Account for your personnel at the designated assembly area.
    5. Notify the Gardner-Webb University Police Department (GWU-PD) of anyone that is not accounted for.
    6. Provide control of employees and students at assembly areas.
  2. Maintenance Actions
    1. Assist with disconnecting or shut off the service for the following
      1. Power
      2. Water
      3. Natural Gas
      4. Other Utilities
  3. Assist GWU-PD in establishing an outer perimeter. This distance will be determined by the incident commander in accordance with the GWU Critical Incident Plan. In the event of a crisis, follow assembly and meeting instructions and provided by authorities or as reviewed in your training.

5.2 Campus Wide Evacuation

  1. University Police will coordinate all traffic control measures
  2. All traffic will be directed away from the traffic light.
  3. Students who can provide their own transportation should leave the campus and return home or to another safe destination unless told to do otherwise.
  4. Students who cannot provide their own transportation should report to Lutz-Yelton Convocation Center where transportation will be provided to shuttle students to a safe area.  This staging area may change due to the circumstances of the emergency.  Students will be informed of such a change by e-mail, text message, and campus telephone.
  5. Boiling Springs Baptist Church is the primary off-campus reunification site.
  6. Evacuations should be swift and orderly.
  7. Student, faculty, & staff will be informed when they are permitted to return to campus.
  8. Other reunifications locations that may be considered are, Boiling Springs Elementary School, Springmore Elementary School, Crestview Church    

6.0 Emergency Incident Procedures

6.1 General Emergency Procedures

An emergency is an incident, either caused by humans or a natural phenomenon that requires response actions to prevent or minimize loss of life or damage to property and/or the environment.  The following categories of an emergency are provided as guidelines to assist the Crisis Response Team (CRT) in determining the appropriate response:

Minor Emergency:  Any incident, potential or actual, which will not seriously affect any person or persons, or the overall functional capacity of Gardner-Webb University (GWU).  Response is typically limited to GWU emergency procedures and assistance from Gardner-Webb University Police Department (GWU-PD) unless the emergency situation becomes escalated.

Major Emergency:  ACTIVATE CRT Any incident, potential or actual, which affects a person or persons, building or buildings, and which will disrupt the overall operations of GWU.  Outside emergency services will probably be required, as well as major efforts from GWU and GWU-PD.  Major policy considerations and decisions will usually be required from the University administration and the CRT during time of crisis.

Disaster:  ACTIVATE CRT Any event or occurrence, which has taken place and has seriously impaired or halted the operations of GWU.  In some cases, mass personnel casualties and/or severe property damage may be sustained.  A coordinated effort of all campus-wide resources is required to effectively control that situation.  Outside emergency services and GWU-PD assistance will be essential.  In all cases of a disaster, a Critical Incident Command Center will be activated, and the appropriate support and operational plans will be executed.  Notification should be provided immediately to GWU-PD and Cleveland County Emergency Management.

In addition to the summary emergency procedures provided below, Attachment 1-2 contains quick reference guides for the following emergency situations:

  • Fire/Explosion Emergency;
  • Active Shooter Emergency;
  • Bomb Threat Emergency;
  • Illness/Medical Emergency;
  • Campus Disturbance or Demonstration Emergency;
  • Vehicular Lockdown; and,
  • Utility Failure.

6.2 Critical Incident Plan

In order to adequately respond to both Major Emergency and/or Disaster situations, the campus and GWU-PD have developed and implemented the GWU Critical Incident Plan (CIP).  Included as Attachment 1-3A, this plan outlines procedures to be followed in order to notify appropriate emergency response personnel, and assist with establishing a Command Post.  The CIP provides the following initial response procedures:

  1. The Chief of Police or his designee, or 911 operations will activate the GWU Crisis administrators via text messages. The Crisis administrators will activate a SENDWORDNOW CONFERENCE call with the entire team if needed. A Command will follow structure outlined under CRT.
  2. CRT and Responders may also escalate notifications to include
    1. Activation of employee volunteer responders
    2. Opening of Emergency Communications lines
    3. Activation of CRT Command Center (Default at College of Health Sciences, Back up is Operations Center at 412 South Main Street)

University Command Post

Authorities may elect to establish an independent command post or may elect to co-locate command with the GWU CRT.

The Command post procedures will vary depending upon each type of incident but will always consist of the following:

  • Establishing communications channels with the first responders as well as telecommunications for the University
  • Assemble manpower and stage resources to be deployed as needed
  • Set security perimeters / alert resource providers as directed by the first responder incident command.
  • Minimize radio traffic as well limit cell phone use within the crisis command personnel.

Vehicular Traffic

Campus Traffic responsibilities

  • All traffic instructions will come at the direction of first responders or emergency management.
  • The preferred method to implement a roadway lockdown for campus is to utilize law enforcement personnel.

6.3 Severe Weather

Tornadoes and Hurricanes

Tornadoes develop from powerful thunderstorms.  They are incredibly violent local storms that extend to the ground with winds that can reach 300 mph.  They can uproot trees, destroy buildings and turn harmless objects into deadly missiles in a matter of seconds.  Damage paths can exceed one mile wide and 50 miles long.


  • Tornado Watch:  Be ready to take shelter.  Tornadoes are likely.
  • Tornado Warning:  Take shelter immediately.  A tornado has been sighted in the area.

Types of Shelter Areas

The best protection in a tornado is usually an underground area.  The best above ground areas in a building are:

  • Small interior rooms on the lowest floor without windows.
  • Hallways on lowest floor away from outside doors and windows.
  • Rooms constructed of reinforced concrete, brick or block with no windows and a heavy concrete roof system.


  1. During Thunderstorm season ensure that a means of monitoring the current situation via radar or the best available method for real time data.  During Tornado Watches, assign a specific person to monitor the communications.
  2. During high probability periods or during Tornado Watches, consider placing spotters to warn of approaching systems.
  3. Consider pre-alerting Department Chairs/Vice Presidents/Managers concerning the possibility of the need for directing faculty/staff/students/visitors to emergency shelter.
  4. During Tornado warnings, send an e-mail to all faculty/staff and students making them aware of the situation.  This responsibility should be coordinated between OESO.

Immediate Action

  1. After the need to take shelter has been established, announcements shall be made to take shelter.
  2. Immediately initiate sheltering action.
    • Direct all faculty/staff/students/visitors to move from their offices/classrooms/rooms to along the nearest interior wall.
    • Assume the lowest position possible and protect the head area with arms.
  3. After the threat has passed, initiate a head count and return to work or resume normal activities as directed.

Although earthquakes are rare in this region of the country, they can occur without warning.  Some earthquakes are instantaneous tremors and others are significant sustained events followed by aftershock.  Once a significant earthquake begins, building occupants must take immediate action.  Individuals should take emergency action on their own and additional actions will be implemented after the quake stops.

If indoors, watch for falling objects such as light fixtures, bookcases, cabinets, shelves and other furniture that might slide or topple.  Stay away from windows.  If in danger, get under a table or desk, into a corner away from windows or into a structurally strong location such as a hallway by a pillar.


Lightning strikes to individuals are rare but can be deadly.  When thunder roars, go indoors. If you can hear thunder, then lightning is close enough to strike.

  1. At the first sign of thunder or lightning take shelter inside a building. (Note: A safe shelter is a substantial building or inside an enclosed, metal-topped vehicle.)
  2. Once indoors:
    • Stay off corded phones, computers and other electrical equipment that put you in direct contact with electricity.
    • Avoid plumbing, including sinks, baths, and faucets.
    • Stay away from windows and doors, and stay off porches.
    • Do not lie on concrete floors, and do not lean against concrete walls.
  3. Stay in safe shelter for at least 30 minutes after you hear the last clap of thunder.

In order to address lightning hazards associated with sporting events and similar outdoor activities on campus, GWU has developed and implemented an Athletic Department Lightning Policy.  Provided as Attachment 1-3B, the policy establishes procedures necessary in order to identify lightning events, recognize lightning warning systems, and seek suitable shelter to prevent potential lightning strikes.  Under this policy, the primary monitoring and notification system utilized at GWU for  lightning is a detection system which is located at  the Soccer Press Box at Greene Harbison Stadium.  

For additional details and supplemental information regarding the GWU Athletic Department Lightning Policy, refer to Attachment 1-3B.

Other Weather Emergencies

No matter what kind of severe weather is present, seeking shelter indoors is the safest action to be taken.

  1. Damaging Winds – Straight-line Winds, Downbursts, & Strong Gusts
    1. These winds are strong enough to knock down and uproot trees, down power lines and utility poles, and create debris of these items and other loose objects.
    2. Debris is the most dangerous aspect of damaging winds; when severe winds are present seek shelter indoors.
  2. Flooding
    1. Never enter flood waters either in person or automobile (Turn Around, Don’t Drown). There are several dangers that can be present in flood waters and not necessarily observable such as:
      1. Moving water can sweep people off their feet and wash them away.
      2. Vehicles become buoyant in as little as 18 inches of water and can float wherever the current carries them.
      3. Flooded roadways are dangerous because the road may not even be there (washed away).
      4. Flood waters can be contaminated by hazardous materials or sewage.
      5. Flood waters and electricity can injure or kill.

6.4 Fire/Explosion Emergency

Fires can have several causes and sources of fuel.  Most deaths in a fire are caused by smoke inhalation.  It is important to remember that the normal evacuation path could be towards the fire.  In these events, alternate routes directed away from the fire should be used.  At no time will employees attempt to contain a fire that has progressed past the initial small stage.  Explosions can have numerous causes.  The results of explosions can range from fires to weakened or collapsed structures.

  1. After it is established that there is a fire or explosion on the premises, notify emergency services (911) as soon as possible and activate the fire alarm system. Following these activities, notify GWU-PD.
  2. Administration will immediately initiate action, taking into consideration changes that might become necessary according to the situation.
  3. A command post will be established according to the GWU CIP.
  4. The Director of Operations for Facilities and Maintenance will:
    • Assign competent Employees to monitor the sprinkler risers to assure normal operations.
    • Direct emergency shutdown of utilities (power and gas) and other actions as the situation requires or directed by the Emergency Responders.
  5. The OESO will be the liaison between the University and the emergency response unit.
Fire Drills

All fire drills will be coordinated with GWU-PD and the local fire department, and will be conducted on a bi-annual schedule for residence halls and annually for administration and academic buildings.  All personnel and students occupying the building will participate in the drills.

Further information regarding fire drills and general fire safety procedures are provided in Section 5 of the GWU-RMP.

6.5 Violent Crimes

The GWU Campus Community may become aware of a violent act by the sounds of an explosion, gunfire, scuffling or by observation of events that could only be intentional acts of violence.  Regardless of the situation, life-threatening acts should be reported immediately by calling emergency services (911) and GWU-PD immediately thereafter.  The following procedures should be followed in the event of a violent crime:

Procedures for All Violent Crime/Accidents

  1. Immediately notify emergency services (911) and then GWU-PD.
  2. Utilize the Campus Emergency Alert System
  3. Administration will immediately initiate action, taking into consideration changes that might become necessary according to the situation. A command post will be established according to the GWU Critical Incident Plan.
  4. Crowd Control – seal off the area asking other students to move to an alternative location away from the incident.
  5. Assist student(s) involved.
  6. Document all details and cooperate with officials.
  7. Follow-up with those involved to ensure their emotional, as well as physical condition is positive.  Make appropriate referrals if necessary.

Shelter in Place:  Should a violent incident occur that would have the potential to spread to other parts of the campus, a SHELTER IN PLACE will be issued by the GWU-PD. Emergency sirens, GWU will activate LiveSafe to alert the University community via text messaging, email, phone, . Lock or barricade yourself in an office or classroom. No one is to leave or enter the building in SHELTER IN PLACE. The purpose of a SHELTER IN PLACE is to keep a situation/incident from spreading to different parts of the Campus. A SHELTER IN PLACE is also to keep unwanted persons/people from gaining access to the building.

Active Shooter

An active shooter is a person who is actively threatening lives or apparently prepared to threaten lives in a populated area.  These situations require immediate law enforcement resources to stop the shooting and mitigate harm to victims.  Responding law enforcement agencies will provide information and direction if this occurs.  The following are suggestions that may be followed, depending on the situation, in the event of an active shooter on campus:

If the shooter is outside the building:

  1. Turn off all the lights and close and lock the doors and windows (close window blinds).
  2. If you can do so safely, get all students on the floor and out of the line of fire and sight.
  3. Move to a core area of the building if safe to do so and remain until the all clear is given by Law Enforcement or Rescue.
  4. If the staff or students do not recognize the voice that is giving the all clear, they should not change status.
  5. Unknown or unfamiliar voices may be false and designed to give false assurances

If the shooter is inside the building:

  1. If it is possible to flee the area safely and avoid danger, do so.
  2. Notify emergency services (911) and GWU-PD with your location if possible using your cell phone or any phone available.
  3. If flight is impossible, lock all doors and windows, securing yourself in your space out of the line of sight and fire.
  4. Get down on the floor or under a desk and remain silent out of the line of sight of a window or door window.
  5. Get students on the floor and out of the line of fire/sight.
  6. Wait for the all clear instruction, only from Law Enforcement or rescue workers

If the shooter comes into your classroom or office:

  1. There is NO ONE PROCEDURE that authorities recommend in this situation.
  2. Attempt to get the word out to other staff if possible, and notify emergency services followed by GWU-PD if it is practical. 
  3. Use common sense. If hiding or flight is impossible, negotiation may be the only counter measure.
  4. Attempting to overcome the subject with force is A LAST RESORT that should only be initiated in the most extreme circumstances.
  5. Remember, there may be more than one active shooter.
  6. Wait for the all clear signal from the proper authorities.
  7. In case you are able to flee, do not go to the normal gathering site for other drills, run as far and fast as you can away from the target building


  1. Be patient.  Time is on your side.  Avoid drastic action.
  2. The initial 45 minutes are the most dangerous. Follow instructions and be alert.
  3. Don’t make mistakes; mistakes could endanger your wellbeing.
  4. Don’t speak unless spoken to and then only when necessary. Don’t talk down to the captor who may be in an agitated state. Avoid appearing hostile.  Maintain eye contact with the captor at all times if possible, but do not stare. Treat the captor like royalty.
  5. Try to rest. Avoid speculating. Comply with instructions as best you can. Avoid arguments. Expect the unexpected.
  6. Be observant. You may be released or can escape. The personal safety of others may depend on your memory.
  7. Be prepared to answer the police on the phone. Be patient; wait. Attempt to establish rapport with the captor. If medications, first aid, or restroom privileges are needed by anyone, say so. The captors in all probability do not want to harm persons held by them. Such direct action further implicates the captor in additional offenses.
Bomb Threat

A person may become aware of a bomb threat by a telephone call, E-Mail, letter, etc.  The person shall notify emergency services (911) then GWU-PD immediately after getting as much information as possible.

  1. Do not hang up the phone.
  2. Get all information: location, size, appearance, time the bomb will explode, etc.
  3. Notify emergency services (911) and GWU-PD immediately.  GWU-PD will respond according to guidelines located in their Standard Operations Manual.


6.6 Emergency Illness/Medical Emergencies

All Emergency Medical Treatment will be provided and coordinated by Cleveland County Emergency Medical Services.

  1. After a medical emergency has been identified, immediately contact emergency services (911) followed by GWU-PD.
  2. Department Chair/Vice President/Manager has the responsibility to assure that the OESO has been notified.
  3. All Medical Emergency Care Providers must adhere to the GWU Blood Borne Pathogens Program provided in Section 5 of the GWU-RMP and will follow the proper standard of care.
  4. All injured or ill employees requiring emergency medical care for life/death medical emergencies will be transported by local Emergency Medical Services (EMS) to the nearest local hospital.
  5. All employees who are involved in a workplace injury or accident shall be screened for drugs and alcohol as prescribed by University policy.

In the event a student is ill, they may be referred to Campus Student Health Clinic, Shelby Medical Family Practice, Urgent Care or Cleveland Regional Hospital.  (24 hours a day-704-434-2281 a doctor can be paged only when necessary).  In the cases of severe illness, do not attempt to move a student and do not transport a student in your vehicle.  Call emergency services (911) then contact GWU-PD for illness / medical emergencies. 

Automatic External Defibrillators (AED’s)

In the event that a medical emergency requires the use of an Automatic External Defibrillator, locations at GWU are as follows:

  • DCC – Main entrance at double doors
  • Library – Main entrance at front desk
  • Bost Gym / Suttle Wellness – Cardio room
  • LYCC – Concourse
  • Tucker Student Center – 1st floor elevator and 2nd floor Elevator
  • Football Center – Main hallway at the bathrooms
  • Withrow Annex – 1st floor elevator
  • COHS –Nursing Hallway
  • COHS – ESXI Hallway
  • GWU-PD – Department truck, car, and office

To use the AED:

  1. Call 911
  2. Open the door and remove the AED from the cabinet
  3. Push the power button
  4. Follow the voice commands from the AED.

When the door of any AED located on campus is opened, a local alarm will start sounding.  Leave the door open, because at the same time an outgoing call is transmitted to GWU-PD.  This will take approximately 5 seconds.  You will not be able to talk to anyone; this is just to notify GWU-PD that there is an emergency at the AED location and they need to respond.  It will give them the exact location of the activated AED through their caller ID, both in the office and on the Officer on Duty’s cell phone.  This is not a call to emergency services.  Make sure someone calls emergency services.

6.7 Campus Disturbance or Demonstrations

Most campus demonstrations such as authorized solicitors, marches, meetings, picketing and rallies will be peaceful and non-obstructive. A campus demonstration should not be disrupted unless one or more of the following conditions exists as a result of the demonstration:

  • INTERFERENCE with the normal operations of GWU.
  • PREVENTION of access to office, buildings, or other GWU facilities.
  • THREAT of physical harm to persons or damage to GWU facilities.

If any of these conditions exist, GWU-PD should be notified and will be responsible for contacting and informing the CRT or other appropriate staff.

6.8 Vehicular Lockdown

In the event that Operations or Gardner-Webb University Police find it necessary to restrict access to the campus for any given reason. University Police will coordinate through utilizing local law enforcement agencies

6.9 Utility Failure

A major power outage may not in itself be destructive, but a possible resulting panic or fire could endanger life and property.  Panic can be partially avoided by an immediate decision on the need to cancel classes or meetings in progress or to evacuate the building.  Depending on the severity of the emergency, building lighting may not provide sufficient illumination in corridors and stairs for safe exiting.  It is therefore advisable to have a flashlight available for emergencies.

It is important to note that buildings are equipped with emergency lighting that is designed to provide approximately 60-minutes of lighting in the event of power loss.  Following the 60-minutes, the illumination may no longer operate and the situation will be elevated to a critical incident requiring response from the Crisis Response Team.  

  1. Person or Persons Reporting
    1. Notify campus police.
    2. Inspect your facility for any signs of smoke or fire – Report as needed.
    3. Listen for unusual mechanical sounds – Report as needed.
    4. Check on any occupants or residents who may have disabilities or equipment needed that is power dependent. Report as needed.
  2. University Police
    1. Activate CRT
  3. Operations
    1. Check for single phasing equipment.
    2. Verify emergency gas shut offs.
    3. Create restoration plan.
    4. Verify operation of all systems after restoration.
  1. Follow protocols 1 and 2 above with regard to contacts.
  2. Utilize CRT to manage extended outages.
Natural Gas
  1. Follow protocols 1 and 2 above with regard to contacts.
  2. Operations to verify all pilot light valves / equipment are set to manual off until power is restored and items can be individually placed back into service.
  3. Utilize CRT to manage extended outage