Greetings from YOUR University’s Student Success Division! 

There are many words that can describe the past few weeks in the academic world.  Among them are transitions, unprecedented, unchartered, different…the one that stands out the most is changes.  There have been many changes for students including, but not limited to, the delivery method of courses and communication with faculty, administration, and friends.  While changes are necessary during the current health climate, we want you to know that we are here and very much available for your student. 

As a parent or guardian of a college student, your role has become vital during this time of change and uncertainty.  Our goal is to bring consistency and continuation of academic resources for your student so that you may continue parenting with assurance that your student has someone to contact when a need arises. 

The areas listed below are ready and willing to assist, so please join us in helping remind your student that obtaining academic assistance is just a call, a text, or a few keystrokes away.  

Academic Advising

We recognize that the transition to online advisement can be challenging.  Academic Advisors/Success Coaches are available and ready to assist your students with degree evaluation, completion planning, course registration and selection for the Summer and Fall 2020 semesters. You may reach the advising center at 704-406-4563.  For course questions and other academic concerns, students may contact Dr. Carmen Butler, Dean of Student Success 704-406-3980

Academic Services for Student-Athletes

Communication has been sent to all coaches and student-athletes on the importance of checking email and blackboard daily.  Student-athletes are encouraged to phone or email with any questions regarding NCAA eligibility. If you have a student-athlete that is concerned about their eligibility or academic progress, please contact Carrie Drake Baker, Director of Academic Services for Student-Athletes. 704-406-3239

First-Year Programs

First-Year Programs is gearing up for our new freshmen coming in!  We are anticipating the same number of freshmen as last year at minimum and are looking forward to filling at least 20 sections of UNIV 111.  If you have a new student with questions about the Freshman Experience course, please contact Dr. Tammy Bass, Director of First-Year Programs. 704-406-2297

Noel Center for Disability Resources

Accessibility advisors continue to meet with students via online zoom meetings and phone conferences.  Information has been sent to students registered with the Noel program on how to receive peer notes and the use of GLEAN software for note-taking. If you have a student that is registered with the Noel center OR have questions about this resource, please contact Cheryl Potter, Associate Dean Noel Center for Disability Resources. 704-406-4271.

Student Persistence and Retention

If you feel your student is not acclimating well to online learning, have observed academic decline or a loss of interest in their academic progress, we can help!  The office of Retention can be reached by phone (704-406-2385), or by email: Edwina Rozelle, Director of Student Persistence and Success Coach. (

Tutoring and Testing Services

Students are still able to receive tutoring services via Smarthinking or by making a virtual appointment with a Peer Tutor. The students have already received an email with a short video of how to use the Smarthinking software.  Students may also continue to log in to Webbconnect and make an appointment with a peer tutor. The tutors will use ZOOM, email or phone calls for the tutoring sessions. For questions about Tutoring, please contact Dee Pettis, Director of Tutoring and Testing 704-406-2254

Writing Center

The writing center is still available to assist students with writing assignments.  When your student is ready to submit a paper for review, they can email a Microsoft Word version to, and a consultant will provide feedback and return it via email. This will not be merely an editing session. Consultants will still focus primarily on higher-order concerns such as structure and organization, support, and source integration. The goal for turn-around time is 24 hours, depending on demand.  Please encourage your students to take advantage of this service. Feel free to email Dr. Matt Duffus, Director and Associate English Professor

Our prayers are with you and your student.

“Be careful for nothing; but in everything by prayer and supplication with thanksgiving let your requests be made known unto God.  And the peace of God, which passeth all understanding, shall keep your hearts and minds through Christ Jesus” Phil 4:6-7.

The Student Success Division of Gardner-Webb University