GWU Cable TV

Gardner-Webb uses Spectrum Cable (formerly Time Warner Cable) as its cable TV provider. Spectrum provides GWU with a high-quality digital TV service. As a result, only TVs with a digital QAM tuner are able to view the new digital lineup. If a TV does not have an embedded QAM tuner or is enabled with an external QAM tuner, an error message or snowy picture will appear on the TV.


What is a QAM tuner and how do I know if my TV has one?

A QAM tuner allows your TV to tune to the digital or HD cable channels that Spectrum sends out. Most, but not all, TVs made after 2006 have a QAM tuner built in. Most Samsung, Sony, Sharp, Panasonic, Toshiba, and Visio models have a built in QAM tuner. Brands like Westinghouse, Colby, Element, or other lower end brands often do not have the QAM tuner. If you are unsure, please check your manufacturer’s website for information.

You can search online by make/model of your TV or reference your TV’s owner’s manual for specific model information related to what type of tuner is present.

An example of what the manual may say if the TV has a QAM tuner:

  • “Built-in digital tuner (ATSC/Clear QAM)”
  • NOTE: An ATSC tuner will not work with Clear QAM. It MUST say “Clear QAM” or “Digital QAM Tuner”.

Additionally, if your TV remote has the (.) or (-) symbol button for easy tuning or is able to display channels with a (.) or (-) as in 5.2 or 5-2, your device likely has a QAM tuner.


Digital Conversion Boxes

If your television does not have a QAM tuner, you can update your television or purchase a digital conversion box. Just like the TV, you should ensure that the conversion boxes includes a QAM tuner and not just an ATSC tuner. Most tuner boxes available at electronic stores for over-the-air digital TV transition do not include a QAM tuner, be sure to verify the specifications from the external tuner manufacturer before completing your purchase. The following tuner box has been tested and approved for compatibility with our system.

Mediasonic Homeworx HW180STB – Please note that the models sold at Walmart do not work on our system but the ones sold on Amazon do.

Instructions to Connect and Configure Your TV

These instructions are offered as a generic guideline; refer to your TV's manual for specific instructions. Your TV must support a coax connection and a QAM digital TV tuner. Most major brand televisions manufactured after 2006 meet this requirement.

Connect your TV to the HD Cable TV wall jack using a coaxial cable you must supply. If the TV has more than one input connector, select the one which is typically labelled ”CABLE IN", "CATV", "ANTENNA", or sometimes "RF IN". Coaxial cables used to connect residential televisions are available in audio/video stores, electronic stores, and many hardware stores and on-line.

  1. After connecting the coax cable (you must supply) to the wall jack, plug the TV power cord into an electrical outlet and turn the TV power on.

  2. Configure your TV INPUT selector to match the input listed in #1 above. This option is usually accessed through a MENU or SETUP option on the TV or the remote control.

  3. When tuning digital HD TV channels remember you must enter the channel number and "-1" (dash one). For example "10-1".

  4. In order to use the channel up/down feature of your TV or remote control, you need to have your TV locate and memorize the HD digital TV channels. Use the AUTOPROGRAM or SCAN function of your TV to do this. Depending on your TV, this scan may take up to 30 minutes. This feature is usually found using your TV's SETUP or MENU option to do this. Consult your TV's user manual for specific instruction on how to do this. If you don't have the manual, you can usually find it on-line, try to google your TV manufacturer's name and model number, along with "user guide" or "manual".

After completing step #4 you should be able use the channel up/down feature of your TV and remote. If you don't perform the auto program or scan function, you should still be able to directly tune channels by entering channel number and "-1" (dash one). For example "10-1". See the supported channel guide for network and channel number information. If you're having trouble read the check your TV tuner instructions.

View the Channel Listing

Residential College & University ClearQam Lineup

Channel NameChannel Number
WJZY (FOX)2.1
WCCB (CW)2.2
WUVC (Univisión)3.1
WRAL (CBS)3.2
Campus Community Program
4.1
4.2
WAXN (IND)5.1
WCNC (NBC)5.2
WSOC (ABC)6.1
WNSC (PBS)6.2
WUNG (PBS)7.1
WBTV (CBS)7.2
News 14 Carolina8.1
Campus Community Program
8.2
Fox Business9.1
Bloomberg9.2
ABC Family10.1
Weather Channel10.2
A&E11.1
Bravo11.2
TLC12.1
TBS12.2
Lifetime13.1
CNN13.2
Spike14.1
TNT14.2
Nickelodeon15.1
USA15.2
ESPN16.1
ESPN216.2
Headline News17.1
Comedy Central17.2
VH118.1
MTV18.2
BET19.1
Local Regional Sports Network(s)19.2
E!20.1
truTV20.2
AMC21.1
Discovery21.2
MSNBC22.1
Fox News22.2
Sundance23.1
IFC23.2
MTV224.1
CMT24.2
Science25.1
Investigation Discovery25.2
History26.1
Travel26.2
CNBC27.1
Oxygen27.2
SyFy28.1
C-SPAN28.2
Disney Channel29.1
Fox Sports Atlantic29.2
Fox Sports Central30.1
Fox Sports Pacific30.2
Fox Sports 131.1
Fox Sports 231.2
ESPN Goal Line/Buzzer Beater32.1
Animal Planet32.2
HGTV33.1
Food Network33.2
FX34.1
TBN34.2
Cartoon Network35.1
National Geographic35.2
BBC America36.1
ESPNEWS36.2
MLB Network37.1
NBA TV38.2
NHL Network39.1
NBC Sports Network39.2
CBS College Sports40.1
ESPNU40.2

TV Compatible Guide

We have compiled the following information about television compatibility, and provide this list an informal reference for newer devices. This information is compiled from staff and student reports, and is not intended to be complete. We cannot guarantee the accuracy of this information. You should verify the specifications when you make a purchase.

Most major brand flat screen TVs manufactured after 2006 support both ATSC (Advanced Television Systems Committee) and QAM (quadrature amplitude modulation) digital tuners. ATSC is used to receive digital channels over the air. QAM is used to receive digital channels from a cable TV provider without use of a cable box. Your TV must support QAM to function on the Spectrum provided Cable TV system.

Please be advised this is an informal reference guide and we can't guarantee or warrant the accuracy of the information provided. If you are making a TV tuner purchase decision, you are advised to carefully check the return and return shipping policies before you finalize any purchase.


Compatible TVs

Experience shows the following well-known name brand manufacturers typically DO provide QAM Tuner support and typically will function with the HD Cable TV system powered by Spectrum.

ManufacturerComment
LGMost models since 2007 support QAM
SAMSUNGAll models since 2009 support QAM
(Fifth digit of model must be B or higher)
SONYMost models since 2007 support QAM
TOSHIBAMost models since 2007 support QAM
VIZIORecent models support QAM
WESTINGHOUSESome models support QAM but require an activation codee from manufacturer.
(Many models aren't supported at all.)

 


Often Incompatible Brands

Experience suggests many of the following lessor brand TVs may NOT include QAM Tuner support and may not function with the HD Cable TV system powered by Spectrum.

  • Apex
  • Dynex
  • Element
  • Emerson
  • Haier
  • Insignia
  • RCA
  • Seiki
  • Sylvania

If you are purchasing or already own one of the brands listed above, please verify that your model includes a QAM tuner.


Specific Incompatible Models

Experience suggests these specific TV models are NOT QAM capable and will not function with the HD Cable TV system powered by Spectrum.

ManufacturerModelsCommentNote
DYNEXDX-32L151A11Not QAM Capablectv
EMERSONLD195EM8 7
LD195EM8 2
LD195EM8
Not QAM Capabled
EMERSONLC320EM2F
LC401EM2F
EWL20S5B
Not QAM Capablectv
HAIERLEC19B1320
LEC22B1380
LEC22B1380W
LEC24B1380
Not QAM Capabled
MAGNAVOXP2MF23ID/37Not QAM Capablectv
RCALED32B30RQ
LED24C45RQ
Not QAM Capabled
SEIKISE24FT01
SE47FY19
Not QAM Capablectv
WESTINGHOUSEDWM32H1G1
DWM32H1Y1
DWM42F2G1
DWM48F1A1
EWM24F1Y1
LTV-27W2
Not QAM Capable

Frequently Asked Questions

Q: Is there a charge for basic TV service in the residence halls?
Basic cable TV is provided as part of your Residential Amenities Fee.


Q: What equipment will I need to connect my TV?

  • Standard coaxial cable – Length will depend on how you arrange your room. You are responsible to get the cable from the TV to the wall outlet.

  • Cable-ready TV that has an internal QAM turner or you will need to purchase a QAM tuner adapter.

Q: What is a QAM tuner?
QAM (quadrature amplitude modulation) is the format by which digital cable channels are encoded and transmitted via cable television providers.

The QAM tuner is a form of receiver; it receives and processes digital television transmissions through a cable. It reads a certain kind of signal sent by your digital cable provider, and translates it so your television can read and process it properly to generate your television shows.


Q: How will I know if I need a QAM tuner?
The QAM tuner comes in two forms, either an internal device that is part of your inner TV, or an external device that can be plugged in to your TV.

First check to see if the TV has an internal tuner by searching the specifications section of your TV manual. If you no longer have your TV manual, locate the make and model of the TV and lookup the specs online.

If your TV does not have an internal QAM tuner, an external QAM tuner will need to be purchased in order to receive channels.


Q: Where can I purchase a QAM tuner?
Refer to the Digital Conversion Boxes section of this page.


Q: How do I set up my TV?
Method 1: Analog cable & digital cable - Internal QAM tuner

  1. Connect one end of the coax cable into the wall jack and the other end to the TV.

  2. Set the TV to CABLE or CATV
    This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

  3. Run a channel scan
    This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

Method 2: Digital cable – external QAM tuner

  1. Connect one end of the coax cable into the wall jack and the other end into the external QAM tuner.

  2. Connect the external QAM tuner to the TV.

  3. Set the TV to CABLE or CATV
    This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

  4. Run a channel scan
    This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

Q: My television does not appear to be working properly. What should I do?

  1. Digital Cable
    Verify that your TV has the proper QAM tuner (internal or external). Without a QAM tuner you will not receive the channels.

  2. Check to see if the TV has an internal tuner by searching the specifications section of your TV manual. If you no longer have your TV manual, locate the make and model of the TV and lookup the specs online. If your TV does not have an internal QAM tuner, an external QAM tuner will need to be purchased in order to receive channels.

  3. Ensure that all cables are connected securely.

  4. In the menu or set-up options on the TV, verify that the TV is set to CABLE or CATV.

  5. Run a channel scan. This setting is normally located in the menu or set-up option however it varies depending on the TV make and model.

  6. Check your Gardner-Webb email for a maintenance notice. While maintenance that impacts service is infrequent, it may be possible that maintenance is being performed.

  7. Report your issue to Operations by submitting a service request through Webb Connect.