Frequently Asked Questions

Why should I review my bill online? I have financial aid.

 GWU utilizes an online billing system; paper bills are mailed only if the student contacts the Student Accounts Office directly and specifically requests a hardcopy of the semester statement.

It is important to review the online E-awards/eligibility section of Student Financial Aid to ensure all requirements have been completed (loan applications, loan entrance counseling, signing of the master promissory note, etc.). It is also important to review the charges and anticipated credits on your online bill for accuracy, for balances owed, and for payment due dates.

Some students receiving financial aid are selected for “verification.” Additional information required for the verification process, such as W2s or other tax documents, should be supplied by the student to the Financial Planning Office in a timely fashion at the beginning of the semester in order to avoid late fees.

Specific questions regarding financial aid/anticipated credits may be directed to the Financial Planning Office (704) 406-4243; questions regarding charges, the online bill, or payments may be directed to the Student Accounts Office (704) 406-4287.

May I charge my textbooks to my student account?

Graduate students may charge textbooks to their student account during the first three weeks of the semester. Visit the GWU homepage (www.gardner-webb.edu) then select “Student Life” at the top of the page, subsequently clicking on “student services” and “Campus Shop.” The “textbook central” section will provide instructions regarding online orders as well as return/refund policies

If a student has sufficient financial aid, textbooks ordered online will be charged against the excess credit, reducing any anticipated refund for the student. For other graduate students who ordered textbooks online, the payment will be due approximately four weeks after the first class meeting.

I have excess financial aid. When may I expect my refund?

 Refunds typically become available approximately 10-14 days after aid monies or other payments have been received that pay in excess of the semester’s bill. Refund checks normally are mailed to the student’s home address that is on file with the Registrar’s Office.

My address has changed. How do I update my address?

Much of the correspondence from the University will be to your assigned GWU e-mail address. However, it is important to ensure that your mailing address is updated as necessary through the WebbConnect portal via the “Personal Information – Address Change” link online.

How do I make use of my employer’s tuition reimbursement program? 

Employer reimbursement is treated as a semester-by-semester contract and must be renewed each semester. Students may apply by downloading the two-page employer reimbursement policy/form at the lower left corner of the student’s online bill. Fax the letter from the employer, indicating reimbursement specifics as noted in the policy guidelines, along with the signed individual form to the Student Accounts Office (fax 704 406-3055). Payment for the portion covered by employer reimbursement will be due to the University no later than three weeks after the end of the semester.

Do you offer a monthly payment plan?

Tuition and fees are payable in full at registration; however, the University makes available a deferred payment plan to students who prefer to pay their semester’s costs in payments rather than in a lump sum at registration. This plan allows you to pay the balance due over a four month period during the fall and spring semesters (a two-month payment plan is offered during the shorter summer sessions).

The deferred payment plan may be found under the “Use a Payment Plan” link at the bottom of your online bill. Click on the link and the balance for which you are responsible will be broken into payments with amounts and due dates reflected in a copy of the plan (student should print this copy prior to clicking on “accept” for future reference).

The plan includes a $15 application fee and a nominal service fee of 2-percent on the deferred payments. Your student account will reflect the deferred payment arrangement once you have actually made the first payment which will be due the first week of the semester.

Please note that failure to make payments per the agreement may result in late fees and additional interest charges. Unpaid balances are not carried over from one semester to another and all indebtedness to the University must be satisfied before students will be permitted to register for the next semester.