Operations

Operations provides comprehensive services at Gardner-Webb University for academic, administrative, residential, and recreational facilities as well as grounds care for 200 acres. Operations support services are divided among six strategic departments:

Environmental and Occupational Safety

Our Environmental and Occupational Safety Department oversees all University operations and events as it relates to federal, state and local guidelines applicable to environment and safety. This department is responsible for all OSHA training and regulations as well as ensuring compliance with federal waste regulations.

Recycling & Sustainability

Gardner-Webb University encourages all faculty, staff and students to participate in our campus recycling programs and to be aware of our environment and the impact each individual has in preserving our natural resources for future generations.

Facility Services

Our mission is to assist in fulfillment of the mission of Gardner-Webb University by being a resource for students, staff and faculty in providing professional and effective event production and support for all University sanctioned events, through equipment and personnel. To provide service, support, and maintenance for auxiliary fixtures while creating great relationships.

Our vision is to maintain and create lasting relationships with students, staff, and faculty through the continuous improvement of our services provided.

We Provide

  • Events
  • Bookings
  • Sound Support
  • Video
  • Cable Television
  • Furniture Amenities Maintenance

Grounds

The Grounds Department currently maintains 200 acres on our main campus in Boiling Springs, NC. The purpose of the department is to do all general maintenance concerning the grounds on and around campus. Our duties include but are not limited to: mowing, trimming, mulching, planting, and pruning. We also maintain 23 acres of athletic turf for our game fields and practice facilities. Also, our department has been heavily involved in the designing and installation of new and renovated landscapes around campus. We currently have 6 full time employees on our staff with 1 student worker.

Housekeeping

The University Housekeeping Department is committed to providing the University workplaces with a healthy and safe environment for staff, students, and visitors. While Recognizing that a well kept workplace minimizes the probability of accidental injury to people and damage to property.

Maintenance

The University Maintenance Department is committed to providing the highest quality service we can for all the staff, students and visitors to Gardner-Webb. Our technicians provide services for the maintenance needs to the Boiling Springs campus to cover maintenance items including plumbing, electrical, carpentry, HVAC, safety, sewer, roofing and other approved projects.

Telecommunications

Gardner-Webb University uses AVAYA COMMUNICATIONS MANAGER MESSAGING (CMM formerly AUDIX). You can set up your account now by dialing 2011 and using your 7 digit long distance PIN to access your account.

This structure ensures Operations’ ability to provide quality support to the University. Operations has offices at two primary locations, both of which are located on South Main Street.

Operations Policies And Forms

Office Moves

Office changes must be approved by the provost on a form submitted by your VP, Associate VP or Associate Provost. The form should typically be submitted 30 days prior to the requested date of the move. See the attached form for more information. Once approved the request will be tracked on GWU Maintenance Connection.

Furniture and Improvements

The Office of the President has published guidelines for improvements, furniture and decorating. Requests for these items must be submitted to the President’s Office using the Furniture & Improvements Form. This form should be used for any new as complex as a renovation or as simple as hanging a picture. The form may only be submitted by your respective VP, Associate VP or Associate Provost. Once received, the President’s office will coordinate the process. If approved, your building manager may track the request using our Web Based Work Order System.

Telecom Requests

Requests for phone repairs, replacements, upgrades, programming and consultation services may be requested using the Telecom Form. All charges, except for line outages, will be billed directly to the GL account of the requesting department. Requests may be tracked using on GWU Maintenance Connection.

Event Services

Event services staff are available to assist you in providing the services and equipment you need to make your meeting of special event a success. All services provided are subject to service charges which will be billed to your GL account. In order to make certain that the facility is clean and heating/cooling is available; you must reserve the facility, related services, labor resources and catering at least 10 working days prior to the event. Reservations made outside of the planning window may not be eligible for services. For the safety and comfort of our guests, certain events will be required to pay for required housekeeping, safety, and event management staff. If your event falls into this category you will be contacted by the Provosts office concerning these requirements.

Environmental and Occupational Safety

Single-Stream Recycling

Single-Stream Recycling containers has been available in individual office areas with trash cans available in common areas since Spring 2014.

Single-Stream recycling allows recyclables to be collected in the same container for ease and convenience.

Acceptable single-stream recyclables include:

  • Magazines
  • Office Paper
  • Brown Paper Bags
  • Newspapers
  • Junk Mail
  • Paper Cardboard, Dairy and Juice Containers
  • Phone Books
  • Paperboard
  • Aluminum Cans
  • Tin or Steel Cans
  • Cardboard
  • Glass Bottles and Jars
  • Plastic Bottles and Containers

Do not include:

  • Food Waste
  • Plastic Bags
  • Plastic Wrap
  • Foam Cups or Containers

*In the event these items are included in the recycling container, a note will be left by the Operations Staff to remove them before their next visit.

Fluorescence Bulbs and Ballast

Gardner-Webb is in the process of replacing all fluorescence bulbs with energy efficient and environmentally friendly bulbs that do not contain mercury. The ballast and bulbs are being recycled according to EPA regulations. Please contact Operations 704-406-4330 for burned out bulbs in your area.

Electronic Equipment

Computers, printers, and media equipment can be recycled by requesting a work order for pick up via Operations 704-406-4330.

Confidential documents can be recycled through a local vendor, ProShred. ProShred will be make quarterly visits to campus and will be available at designated times and locations.

Environmental Information

Cleaning Chemicals

The housekeeping department is using green certified cleaning products. Switching from traditional cleaning products to biodegradable, low toxicity or otherwise less harmful products can drastically improve the environmental profile of routine cleaning activities without sacrificing cleaning effectiveness.

RCRA Regulations

RCRA is the resource conservation and recovery act. This law was enacted in 1976 to put regulations on the handling and disposal of different types of waste. The primary goal of RCRA is to protect human health and the environment from the hazards of improper waste management. Gardner-Webb is committed to comply with this law.

Please contact Ann Dellinger with any observations, questions, or concerns regarding disposal of solid and hazardous waste on campus.

Facilities Reservations

For location information and authorization contacts, visit the Facilities Reservations Managers Directoryopens PDF file

If you are a non-GWU community member and wish to schedule an event on campus, please contact Nancy Borders at (704) 406-4299.

Housekeeping Responsibilities

All staff and students are responsible for keeping their own work areas neat and tidy.

The housekeeping staff will remove all office and campus trash daily. Floors are kept clear of objects, and substances which could cause slips, trips, or falls.

Office dusting is requested by individuals through email to [email protected]create new email

Work Order Cleaning Request

General cleaning request such as bathrooms, entrances, hallways and windows should be entered into the work order system via building manager. If the building manager is not available please call the plant operations office at (704) 406-4330.

Supplies Request

All requests for light bulbs, toilet tissue, roll towels and other general housekeeping supplies are requested via building manager. If the building manager is not available please call the plant operations office at (704) 406-4330.

Recycling Information

Questions regarding recycling are handled via email to [email protected]create new email

Event Housekeeping Coverage

Housekeeping coverage and clean up will be assigned to events based on attendance, food events such as banquets and concession stands. Charges will be assessed to the appropriate event account. Contact Ann Dellinger at (704) 406-4335 or email [email protected]create new email

Entering Work Orders

  • You must first contact your Building Manager or RA with the maintenance need you are experiencing. If your maintenance need is an emergency and you cannot find your RA or Building Manager, please contact the Plant Operations office directly at (704) 406-4330.
  • A work order need is defined as a repair to the facility.
    Example: My air conditioner is not working.
  • A work order should not be issued for any remodel or additions to the existing facility and will be considered a project.
    Example: Please add two light fixtures in my office.
  • Any request of this nature should have an Improvement Request Form filled out with the approval of the Building manager and the Vice President or Provost for the area the request is in. Please note: The Maintenance Department will not open a project ticket without proper authorization by the Departmental VP or Associate Provost and account number for the work to be performed.

Maintenance Coverage

  • The Maintenance Department is using a Building Maintenance program for coverage of most facilities on campus. The buildings covered by this program can be found by utilizing the Building Managersopens PDF file  contact list.
  • Any buildings not listed on the Building Maintenance sheet will be covered with the trade needed to repair the problem after the work needed is reported to the Building Manager and the work order is entered on the online work order system. (If you are a building manager, you may click here to be taken to Maintenance Connection).
  • If you have questions concerning building coverage contact David Wacaster by email at [email protected]create new email or call the Operations office at (704) 406-4330.