Individual graduate programs provide program-specific orientations for their new students at each enrollment cycle. Depending on the program’s primary mode of delivery, these orientations are conducted in the various locations in which courses are offered and/or virtually. Information supporting all graduate students can be found by logging into WebbConnect and Blackboard and clicking on the Graduate tab at the top of the Blackboard menu.  In addition, a general New Graduate Student Orientation Webinar to which all new students are invited is hosted by the Graduate Studies Office before the beginning of the fall and spring semesters. A recording of the most recent webinar is sent to students and is located in the Orientation section of the Graduate Blackboard area.

Each new student receives an acceptance letter that provides the name and email address of the director/coordinator of the program the student is entering. Students will also receive an email upon registration with additional information and instructions about navigating the graduate school experience at Gardner-Webb.

Current students will find links to useful resources on the Gardner-Webb site by clicking the search icon or scrolling to the bottom of the page and selecting “a current student” in the “I am” menu.

Academic Calendar

The university academic calendar contains important dates related to convocation, term beginning and end, university holidays, and registration deadlines. It can be accessed by scrolling to the “I am” box at the bottom of the Gardner-Webb homepage and selecting “a current student” and clicking the Academic Calendar or directly at the following link: gardner-webb.edu/events-academic. Dates related to Graduate Studies program have the prefix GRAD in the title; dates related to the MBA 10 program have the prefix MBA 10 in the title; and dates related to the Department of Physician Assistant Studies have the prefix PA in the title.

Academic Services

Many of the academic services described in this section can also be found in all Gardner-Webb Blackboard courses. Click the “Support Services” link on the left-hand navigation of your course.

For additional academic information, refer to the Gardner-Webb University Academic Catalog’s graduate student section. The catalog includes information regarding: program time limits; course registration; changing, adding, dropping, and withdrawing from courses; removal from class; medical withdrawal; military deployment; academic load; auditing courses; credit by exam; attendance policy; exams and assessments; grades; academic standing; academic probation, suspension, and dismissal; and repeating passed courses.

Academic advising and registration

Graduate Student Advising is provided by a faculty advisor in the student’s field of study (usually the program director/coordinator) who is assigned to each student upon acceptance into the program. Deans/Chairs of Schools/Departments function as secondary advisors to every student, and additional assistance is provided on an as-needed basis by the staff members of the Graduate Studies Office (see specific contact information at the end of this handbook).

First-semester students are registered by the Graduate Studies Office, Graduate Admissions, or the academic program office, depending on the program. Each semester, students who are responsible for their own registration for courses (in contrast to students who are enrolled automatically in the next course in sequence) receive an email from their department with advising and registration information for the next semester, including their advisor’s contact information and times available for advising. Faculty advisors are available in person, by email, phone, or virtually. During pre-registration, students should consult with their academic advisors on course selection and other degree requirements.

Academic appeals

Appeals with regards to academic matters fall into three main categories: appeals related to a specific course; appeals related to applications of written policy; and appeals related to charges of academic dishonesty. Detailed procedures for each type of appeal as well as provisions applicable to all appeals can be found in the Academic Catalog. An appeal cannot be made against the academic judgement of an instructor with regards to a grade for a specific assignment or activity within a course.

As stated in the Academic Catalog, if a student is dissatisfied with a particular assignment/activity grade awarded to them, they are advised that the correct route is to follow up within their School/Department/Program and inquire whether any feedback/further clarification can be provided on the basis for the specific grade on that assignment/activity. Since this is a matter of academic judgement, however, please note that a student should not have any expectation that a specific assignment/activity grade will be changed.

Grounds for Academic appeals

Students must be clear about the reasons why they believe an academic related decision is incorrect before lodging an appeal. An appeal can only be considered on one or more of the three following grounds:

  • Circumstances existed affecting the student’s performance of which the body in question was not aware when its decision was made, and which could not reasonably have been presented at the time;
  • A procedural error/irregularity or other inadequacy on the part of the University of such a nature as to cause doubt as to whether the result would have been different had there not been such an irregularity;
  • Evidence of prejudice or bias on the part of the instructor or body making the decision.

These are explained in more detail below. Forms for each type of appeal can be found in the Graduate Forms area of WebbConnect.

Circumstances existed affecting the student’s performance of which the body in question was not aware when its decision was made, and which could not reasonably have been presented at the time.

The University recognizes that sometimes situations will arise that prevent you from submitting a piece of work on time, or that affect the standard of work you are able to submit. Students intending to lodge an appeal on this ground should note that, for an appeal to succeed, you will need to offer an explanation and/or evidence in relation to all three elements:

Circumstances affecting the student’s performance
Evidence of the circumstances should be submitted, with a clear explanation of the period of time and particular items of the assessed work that were affected.

…of which the body in question was not aware at the time the decision was taken.
An appeal will not have strong grounds where the body in question was already aware of the circumstances described and made its decision in the knowledge of these circumstances.

…which could not reasonable have been presented to the body in question.
It will also be necessary to explain why the circumstances could not have been presented to the body in question at the time it made its decision.

There was a procedural error/irregularity or other inadequacy on the part of the University.
An appeal may be considered where the student believes that a decision is incorrect because the University has made an error. It is not enough to show that an error has taken place; it will also be necessary for you to show that the error resulted in an incorrect decision being made. If the error is clearly demonstrable, and/or it is accepted on the part of the school, program, or department that a student has been disadvantaged as a result of an error, it can often be corrected without going through the formal appeals process, so students are advised to seek advice from the school, program, or department first.

There exists evidence of prejudice or bias on the part of the instructor or body making the decision.
An appeal brought on these grounds should clearly identify the particular individual/s considered to have shown prejudice or bias against you and should be supported by evidence.

Specific Course Appeals

If a student determines they have grounds for a specific course appeal, they must first discuss the matter with the instructor. The student must initiate this discussion no later than seven business days after the final grade is officially posted by the university. If the student is not satisfied with the instructor’s decision, they have seven business days to complete the Specific Course Appeal – Graduate form found in WebbConnect and submit it to the Dean of the School or the Chair of the Department. The full process for this type of appeal can be found in the Academic Grievance and Appeals section in the Gayle Bolt Price School of Graduate Studies area of the Academic Catalog.

Applications of Written Policy Appeals

Students also have the right to appeal adverse outcomes resulting from the application of written academic policies. The student must complete the Application of Written Academic Policy Appeal – Graduate form found in WebbConnect and submit it to the Coordinator/Director of their program of study no later than seven business days after the student receives notice of the adverse outcome. The full process for this type of appeal can be found in the Academic Grievance and Appeals section in the Gayle Bolt Price School of Graduate Studies area of the Academic Catalog.

Academic Honesty Appeals

Students who plead “not responsible” have the right to appeal an allegation of academic dishonesty and any recommended penalty. The full process for this type of appeal is described in the Academic Honesty section in the Gayle Bolt Price School of Graduate Studies area of the Academic Catalog. The student must initiate an academic dishonesty appeal no later than seven business days after the date of the decision being appealed.

Billing

Each semester the Gardner-Webb University Student Accounts Office will provide an online bill for each student detailing charges (tuition, fees, etc.) and anticipated credits (grants, scholarships, loans, etc.). For registered students, the Student Bill generally becomes available for review about three weeks prior to the beginning of the semester. Later registrants may expect to see their Student Bill within a matter of minutes after registering. After reviewing the bill, questions regarding charges should be directed to the Student Accounts Office at (704) 406-4287. Questions regarding financial aid should be directed to the Financial Planning Office (704) 406-4243.

Please note: The deadline for making payment in full or enrolling in the Deferred Payment Plan is the last day of the month in which the classes begin. The exact due date will be provided on the Student Bill each semester.

Campus Shop/Books

The Gardner-Webb University Campus Shop, located on the ground floor of Tucker Student Center, sells a variety of collegiate apparel and accessories and school supplies, textbooks, and course materials, along with gifts and novelties, and a large assortment of collegiate memorabilia. Purchases may be made with cash, checks, Visa, MasterCard, Discover, and Gift Cards.

The Campus Shop provides all books needed by students for their courses of study. Students are encouraged to order textbooks online (or pick them up at the Campus Shop) for all classes. Access the Campus Shop at https://campusshop.gardner-webb.edu/ or in WebbConnect under Registration/Find Textbooks & Course Materials. Select “Textbook Lookup”, then select the correct Academic Term. Select your department, your course, your section, and click “Submit.” Your textbook list appears, and you can add books to your cart and proceed to checkout. If students have problems with or questions about purchasing books, they should contact the Campus Shop at (704) 406-4273 or [email protected].

Book buy-back is conducted by the Campus Shop at the end of each semester. The schedule is posted on the Campus Shop website under the “Book Buyback” link.

Class rings and graduation announcements are available online at shop.jostens.com. All dates, times, and places that Jostens will be on campus will be posted on the Campus Shop homepage. Class ring brochures are available upon request at the Campus Shop (704) 406-4273.

Communication

Email to students’ Gardner-Webb University email address is the official means of communication from the University. All students should check their Gardner-Webb email regularly or set it to migrate to their most frequently monitored email Inbox. If assistance is needed, Technology Services may be reached at (704) 406-4647.

Graduate Assistantships

General Description

Graduate Assistants (GAs) are, first and foremost, graduate students pursuing an education. These students are afforded opportunities to work closely with faculty members and undergraduate students in teaching, research, or administrative roles throughout the university.

Graduate assistants benefit educationally and professionally. They may gain expertise in their field; enhance their research skills and develop pedagogical skills; acquire experience in leadership, interpersonal effectiveness, and performance evaluation; acquire academic administrative experience; and enjoy collegial collaborations with advisors that may result in joint publications and other professional activities. Skills learned in assistantships prepare students for careers in academic, corporate, government, and nonprofit organizations.

Assistantships also provide graduate students with the financial resources necessary to pursue graduate degrees. The financial support through stipends and tuition remission is part of the University’s commitment to the success of our graduate students. Graduate Assistantship recipients are also eligible to receive fellowships and scholarships.

The University is committed to ensuring that graduate assistant assignments help meet student funding goals, support student academic preparation, enhance student qualifications, and are consistent with the educational objectives of the student and program.

Categories

The title of Graduate Assistant (GA) is used in all university documents, but Graduate Assistants are identified as:

  • Graduate Teaching Assistants (GTA)
  • Graduate Research Assistants (GRA)
  • Graduate Administrative Assistants (GAA)

Qualified graduate students may move between these kinds of appointments during their graduate education. Descriptions of each type of Graduate Assistant is provided below.

Other opportunities for work study and student employment may be available in specific areas of the university. To inquire about those positions, students should contact the individual department or office. Athletic student employment is handled through the office of the Vice-President for Athletics. Those positions are not considered Graduate Assistantships.

Graduate Teaching Assistant (GTA)

Graduate students holding GTA appointments will generally not have a primary responsibility for a course, but may serve as discussion leaders in breakout sections, grade papers, or assist the primary instructor of a course in other ways. GTAs may also engage in a range of other instructional activities that are not tied to a specific course (e.g. proctoring for multiple courses, tutoring, advising).

On rare occasions when a student is enrolled with significant degrees, credentials or experience to meet accreditation standards for service as an instructor for an undergraduate course, a GTA may be assigned primary instructional duties for a course. Written permission must be secured by the school or department from the associate provost. The dean or department chair shall determine that the credentials of a student qualify the individual to undertake the work assignment. Typical responsibilities and duties for a GTA with a teaching assignment would include:

  • Assuming teaching responsibility for a course, laboratory or discussion section of a course;
  • Assuming teaching responsibility for a classroom section of a multi-sectional course, under the close supervision of the coordinator of the course;
  • Assisting a faculty member in the extensive grading, advising, and administrative duties necessary for a course(s);
  • Supervision of clinical aspects of a course or program for undergraduate students;
  • Mentoring, tutoring or other academic related work

Within a school or department, the particular assignment depends on departmental needs and the experience and academic qualifications of the GTA. All GTAs serving in any capacity are under the direction and close supervision of a member of the faculty. Prior to the start of the assistantship, the supervising faculty member and the TA will meet to review and confirm expectations and responsibilities, including a written summary of required duties.

For GTAs, the 20-hour average should include the time spent in faculty lectures, class preparation, classroom or laboratory teaching, reading and commenting on student papers or examinations, office consultation, and other duties required to carry out the teaching role.  The time that GTAs devote to their assignments varies. The proportion of hours spent in preparation, classroom or laboratory time, and grading, for example, differs from one discipline to another. In some disciplines, a new GTA may find that a task such as grading initially requires more time than the usual 20-hour weekly average allows. In determining the amount of time expected for a teaching assignment, consideration shall be given to such factors as type of instruction, number of students instructed, and other factors specific to the course or group of courses to which the instructional duty expectations apply.

GTAs may be required to come to campus prior to the actual beginning of classes to participate in orientation and class-preparation duties. GTAs usually complete their formal duties when examinations have been graded.

Graduate Research Assistant (GRA)

Graduate Research Assistants are graduate students conducting academically significant research under the direction of a faculty member. Students accepted into a graduate degree program may be appointed as a GRA, depending on credentials, such as (1) admission test scores, (2) grade point averages in previous course work or in the degree program, (3) previous experience, and (4) the nature of the work for which the research assistantship is funded.

The specific duties of a GRA vary according to the nature of the research project and the source of research funding. GRAs may occasionally be asked to conduct some work at home or to do their research at times when classes are not officially in session. The duties of GRAs are also performed under the close direction and supervision of a member of the faculty. Prior to the start of the assistantship, the supervising faculty member and the GRA will meet to review and confirm expectations including a summary of the nature of required duties.

For GRAs, the 20-hour average should include the time spent in the library and/or laboratory, and on all other research tasks providing assistance to the assigned project. Graduate students working on research projects funded by grants may also be working on material directly related to their theses or dissertations. It is not unusual in such cases for grant work and personal work to merge and for the work time to consume far more than the usual 20-hour weekly average. GRAs will follow the project director’s instructions regarding work when classes are not in session.

Graduate Administrative Assistant (GAA)

Graduate Administrative Assistants are graduate students who provide academic and program support. GAA responsibilities are administrative in nature and consist of duties not directly related to teaching or research. Any student accepted into a graduate degree program may be appointed as a GAA.

Academic and non-academic units may employ GAAs, to perform administrative support functions in an office setting or other operational duties and responsibilities. Prior to the start of the assistantship, the supervising dean, chair or administrator will meet with the GAA to review and confirm expectations, including a summary of the nature of required duties, work hours and any specialized training that may be required to fulfill the GAA responsibilities.

For GAAs, the 20-hour weekly average should include all time spent on assigned duties, including mandatory training sessions. GAAs are expected to work no more than the 20-hour average work week. If greater amounts of time are periodically required, written notice should be provided to the GAA that includes a statement of expected duties, approximate dates when extra hours might be necessary, and maximum work hours allowed.

If the GAA is required to work more than 20 hours in a given week, the time in excess of 20 hours should be deducted from another week’s allotment. Just as the unit may require the GAA to work more than 20 hours in a given week to meet peak work periods, the GAA may request that he or she be allowed to reduce time in a given week to finish a paper or study for an exam and make up the hours later. Such arrangements are allowed and encouraged and should be made between the student and the student’s direct supervisor.

GAAs follow the staff holiday and vacation schedule. Consequently, if the campus is closed for any reason for regular staff, GAAs who normally would work those days will receive the appropriate compensation and will not be required to make up the hours missed.

Administration

Graduate Assistants at Gardner-Webb University are under the direct supervision of the school, department or program that offers the appointment. The supervising school/department/division determines the GA’s assignment, supervises their work, and makes reappointment recommendations. Supervising deans/chairs/administrators are responsible for ensuring that all Graduate Assistants remain within their approved weekly work hours and do not exceed an average of 20 hours per week. The school/department/division is the primary source of information for the details of the work assignments for the assistantship.

Within the school/department/division, the GA’s work assignment is determined by the dean/chair/administrator in collaboration with faculty or staff members assigned to supervise GA’s on a daily basis in a particular course, laboratory session, research project or administrative role. Graduate Administrative Assistants are ultimately under the supervision of the dean, chair or administrative head of the academic or non-academic units in which they work.

Departments are to provide work assignments that GAs receiving full stipends can satisfactorily complete in no more than a 20-hour average work week, and are to ensure that GAs spend no more than 20 hours per week on average throughout the term of appointment on work unrelated to their teaching, research or administrative duties. The actual number of hours required to complete assignments in any given week may vary as long as the maximum 20 hours average per week is not exceeded in the semester/term.

Workload expectations of the department, and of the student’s advisor/supervisor, should be explicit and clear. The appointment may be full-time (20 hours per week) or in approved exceptions, half-time (10 hours per week) based on student or university needs.

Student Status

A Graduate Assistant is on an academic appointment not involving academic tenure. In order to be eligible for an assistantship, a student must be enrolled as a full-time graduate student. The appointment for an assistant will be up to a maximum of 20 work hours per week. GAs holding regular 20-hour appointments are considered full-time students by the University if they are registered for at least one course in a semester or term.

If approved as an exception by the Associate Provost for Professional and Graduate Studies, GAs may hold half-time (10 hour) assistantships and receive prorated tuition remission and stipend.

Audited courses are not included in the hours required to be considered full-time students and cannot be used in calculating eligibility status. Individual departments or graduate programs may have higher registration requirements for their GAs.

Qualifications

A Graduate Assistant must be a fully admitted and registered, on-campus graduate student in good standing enrolled in a graduate degree program at Gardner-Webb University and must be making satisfactory progress toward the degree. Appointments are normally given to those students who have shown superior aptitude in their field of study and who appear likely to render a high quality of service to the university by their teaching, teaching assistance, research activities or their administrative work in a unit. Students admitted provisionally may be eligible for graduate assistantships after their first full semester is successfully completed.

Non-Degree Seeking Students are not eligible to hold Graduate Assistantships.

Graduate Assistants may not hold any other employment position provided through the University (i.e. Residential Directors, internships and/or hourly employment) which would result in employment exceeding 29 hours per week. Outside employment must not interfere with performance of duties of the graduate assistant and may be a factor in continuing appointment decisions

Graduate assistants are expected to be committed to the Christian principles and values on which the university is based.

Agreement Considerations

  • Letters of appointment are awarded on a yearly basis, but a student’s assistantship may be renewed for a maximum of three academic years
  • Student assignments may change yearly, depending on the needs of the university
  • If a student chooses not to honor their appointment during a summer term, the student must reapply for an assistantship in the fall term. The tuition waiver is not available during the summer if the student is not working as a graduate assistant.
  • In order to be paid, a student must have an assistantship position and be actively working. If the supervisor cannot provide sufficient work during the summer, the supervisor should notify the Associate Provost for Professional and Graduate Studies and the student may be temporarily reassigned to another area of the university if positions are available
  • If, through Gardner-Webb scheduling issues or some other problem not of the student’s own making, the student does not take eighteen hours one year, that student may request in writing to take an overload the following year. The request should be made to the Associate Provost for Professional and Graduate Studies who will make a decision as to whether tuition remission will be allowed.

Duties/Responsibilities/Functions

  • Work twenty hours per week for forty weeks performing duties as assigned by supervisor.
  • Term of the appointment is typically for 40 weeks
    • At least 15 weeks each term during the fall and spring semesters
    • At least 10 weeks during the summer term.
  • Follow the academic schedule in service related to assistantships (unless a different but equivalent schedule is arranged by the supervisor at the time of appointment and approved by the Associate Provost for Professional and Graduate Studies

Compensation

  • Will pay up to 18 semester hours tuition per year (3 terms – Fall, Spring and Summer) for graduate work taken at Gardner-Webb University
  • Graduate assistant will receive a stipend of $5,800 per full academic year (Fall, Spring and Summer terms). Payments will be made monthly according to the published schedule for Graduate Assistants
  • Graduate Assistants will be required to submit bi-weekly work hours through Paycom (or similar university process) to the Payroll Office.

Termination of Loss of Support

A Graduate Assistant’s appointment may be terminated before the expiration of its designated term for loss of funding, for cause, for academic delinquency, by written notice, and by voluntary mutual agreement.

  1. Loss of Funding. A graduate assistantship may be terminated due to a loss, reduction, or reallocation in appropriation, grant, contract, gift, or other funds which support the appointment. Subject to the fiscal priorities of the university, programs will make a good faith effort to find alternative funding for the full term of the appointment for a GA who is in good standing and making satisfactory progress to degree. The University will give the GA 30 calendar days written notice of termination for loss of funding.
  2. Cause. An appointment may be terminated immediately for cause. The following are examples of sufficient cause for removal: incompetence, inefficiency, wanton carelessness or neglect of duty, insubordination, repeated or extended absence, and misconduct related to the GA’s suitability or capacity to continue to perform assignments or other violation of the conduct and professional behavior policies. A GA may be suspended from responsibilities without pay pending the investigation of cause for termination of the appointment.
  3. Academic Delinquency. An appointment may be terminated if the GA is not making satisfactory academic progress toward a degree or is otherwise not in good academic standing. The termination shall be in writing and may be immediate or with such notice as the University believes compatible with the GA’s academic situation, not to exceed 30 calendar days.
  4. Written Notice. An appointment may be terminated by delivery of 30 days written notice to the GA.
  5. Voluntary Agreement. With the agreement of the University, an appointment may be terminated by the voluntary written resignation of the GA. Resignation should be made to the supervisor and copied to the Associate Provost for Professional and Graduate Studies and must include notification of the final date of work. Except in emergencies a minimum two-week notice should be given for voluntary resignation.

Conduct and Professional Behavior

A Graduate Assistant’s teaching, research, and administrative activities are subject to the ethical precepts and codes of the academic profession, and to the policies and regulations of the university regarding employees. Violation of any of these regulations constitutes a basis for disciplinary action in accordance with procedures set forth in the University’s policies for employees.

In interactions with students, faculty, and all other members of the university community, GAs are expected to conduct themselves with the same sensitivity and thoughtfulness that they expect to receive from others. The University human resource policies affirm the commitment to a policy of eliminating discrimination on the basis of race, color, creed, national origin, sex, sexual orientation, marital status, personal appearance, age, physical or mental disability, political affiliation, or on the basis of the exercise of rights secured by the First Amendment of the United States Constitution.

Graduate assistants are expected to abide by University human resources policies for staff and faculty regarding appropriate interactions with students and staff. 

These expectations apply equally to GAs and to supervisors of GAs.

Selection and Notification Process

  • Applications for assistantships may be obtained from and submitted to the Office of the Associate Provost for Professional and Graduate Studies.
  • Applications must be completed before a candidate can be considered for appointment.
  • Graduate Assistants will be selected by the school/department receiving the allocation.
  • Interviews will be conducted by the school/department from among qualified applicants. Interviews may be conducted in person or virtually.
  • Awards should be made in coordination with acceptance to a graduate program if possible.
  • Upon selection, the name of the nominee should be submitted to the Office of the Associate Provost for Professional and Graduate Studies for pre-employment processing.
  • Nominees will be notified of their official appointment in writing by the Associate Provost for Professional and Graduate Studies via a letter of appointment that must be signed and returned.
  • Recipients will receive information in their appointment letter about next steps and required actions before beginning work.
  • Recipients may not begin assistantship duties prior to official notification and completion of all required paperwork

Allocation Process

  • Schools/ departments/division/offices may request allotment of Graduate Assistant positions by completing and submitting the School/Department Graduate Assistant Request Prospectus form.
  • Requests may be submitted to the office of the Associate Provost for Graduate Studies at any time but will be considered by a review/awards committee consisting of the Provost and Associate Provosts, one academic semester before the date requested for the award. Specific deadlines for review of proposals will be communicated to deans/chairs each semester.
  • Graduate Assistant requests must be for a specific task or purpose and for specific semester/term(s)
  • Allocations to schools or departments are considered to be renewable for a period of up to 3 years and renewals are dependent on successful implementation of the prospectus.
  • In the event of an unanticipated vacancy during the term of an allocation, filling the vacancy will be permitted, contingent on finding a qualified candidate.

Library

Dover Library provides students with a robust research collection to meet their academic needs. The majority of the library’s collection can be accessed online through the library’s homepage. This includes over 110 online databases, 115,000 eBooks, and subject specific research guides. Items not held in the GWU collection can be requested through the GWU Interlibrary Loan service.

A team of librarians are available for students needing research assistance. Librarians are available by phone, reference chat, and email.

Location: Dover Library (Main Campus)
Phone: (704) 406-4290
Website: For current business hours, reference support hours, or additional information, visit the GWU Library homepage.

Technology Services

Technology Services is Gardner-Webb University’s central technology resource. Technology Services works collaboratively with students, faculty, staff, and alumni to provide network security, academic and administrative computing support, email services, software licensing and management, and technology training.

If you need Blackboard support: Contact the Blackboard HelpDesk at (855) 406-5336

Report a problem: For general problems not related to Blackboard, submit a Work Order ticket. Login to WebbConnect and click on the Work Order button located under the Launch Pad on the left-hand side column. Clicking on this icon will take you to the Maintenance Connection site where you can submit a service ticket or report a problem. Once a ticket has been entered, it will be reviewed and assigned to the appropriate person. You will receive an email notifying you of the ticket being assigned, progress updates and when the issue has been resolved.

Technical support: Contact Technology Services at (704) 406-4647 or email [email protected].

Hours of availability: Monday-Friday 8:00 a.m. – 5:00 p.m., Suttle Hall, Gardner-Webb University main campus.

GWU Students should be able to:

  • Access a reliable Internet connection on a regular basis
  • Install software on their computer/laptop (administrative rights)
  • Regularly check GWU email
  • Attach a file and send it via email
  • Download and open files from email
  • Use common programs such as Word, PowerPoint and Excel
  • Use a word processing program and save documents as .doc, .docx or .rtf
  • Identify common types of file extensions: .doc, .rtf, .txt, .pdf, .xls, .ppt, .html, .jpg, .gif,
  • Copy and paste
  • Back-up files (Ex. external hard drive, USB flashdrive, cloud storage)
  • Access multiple web browsers (Mozilla Firefox, Internet Explorer, Safari, Google Chrome, etc.)
  • Manage browsers (pop-up blockers, updates, settings)

Note: Instructors may require additional course specific skills. Make sure to consult your course syllabus and/or your instructor

The Writing Center

Gardner-Webb’s Writing Center is dedicated to helping all Gardner-Webb University students with writing skills and the writing process. The Writing Center is designed to enhance a student’s own critical thinking, revision, and editing skills. Under the direction of a faculty specialist in writing, trained graduate tutors provide individual conferences at no charge to students. Staff provide several types of consultations including face-to-face, phone, or online chat.

Staff are available to help students at a distance enrolled in online classes. The Writing Center does not correct and return papers sent via email. Instead, staff offer consultations through telephone or Zoom. Students can make an appointment in WebbConnect (under Academic Support) or call (704) 406-4393 during open hours and we will make an appointment for you.

Student Services/Professional Services

Center for Personal and Professional Development

The Center for Personal and Professional Development is dedicated to serving Gardner-Webb students and alumni with an emphasis on two fundamental roles—aiding in career exploration and self-discovery and providing resources to aid in the job search process. All Gardner-Webb students and alumni are eligible for the services including use of FOCUS, a computerized guidance system, résumé writing assistance, and job listing services. The Center also sponsors educational workshops, career planning events, and several career fairs throughout the year.

Christian Life and Service

The Office of Christian Life and Service is committed to the spiritual growth of the University community. To encourage and challenge the University community in their Christian growth, the Christian Life and Service staff:

  • Offers pastoral care to students, faculty, administration and staff.
  • Serves as advisers to student ministry organizations on campus.
  • Coordinates Dimensions and the planning of worship services held for the University community.
  • Provides vocational counseling and referral service to students interested in church related vocations.
  • Assists students in finding a place of worship as they seek a family of faith with which to affiliate.

The Office of Christian Life and Service provides numerous opportunities for the spiritual development of each student.  Through ministry organizations, students are encouraged and challenged in personal discipleship, corporate worship, and life-changing ministry and mission experiences. Students in need of pastoral care may call (704) 406-4277 Monday through Friday from 8:00 a.m. to 5:00 p.m.

Counseling Center

The University Counseling Center is staffed by a team of professionals trained in education and counseling who want to assist students in coping with difficulties and help make the most of their opportunities for success.

The University Counseling Center adheres to the code of ethics of the American Counseling Association and operates within a Christian perspective. All services provided are confidential and no information will be given to others without the consent of the individual.

The University Counseling Center provides services to students, faculty, and staff in a concerned, caring, and confidential setting. Services are provided to assist students in defining and accomplishing personal and academic goals. The services include:

  • High quality individual and group counseling to individuals who may be experiencing psychological or behavioral difficulties;
  • Programming focused on the development needs of college students to maximize the potential of students to benefit from the academic environment and experience; and
  • Consultation to the institution to make the environment as beneficial to the intellectual, emotional, and physical development of students as possible. Appointments may be made by contacting the Counseling Center at 704-406-4563. Referrals to local community agencies may be made if needed.

Emergency Contact Information

In case of an emergency, dial 911. On Main Campus, also call the University Police at extension 4444 or (704) 406-4444. University Police and the Off-site Facilities Coordinator in the Graduate Studies Office (704) 406-4465 maintain a list of contacts for off-site facilities in the event that local assistance is needed.

Complaints and Grievances

Any student who believes that he or she has been treated unfairly by a member of the faculty, an employee of the University, or by a fellow student is encouraged to file a complaint. Complaints or grievances should be filed with the appropriate University official.

Complaints and grievances related to academic matters must be made in accordance with policies and procedures stated in the School of Graduate Studies section of the current Gardner-Webb University Academic Catalog.

Complaints and grievances related to non-academic employees of the University should be made to the supervisor of the employee or to the Vice President of that area.

Complaints and grievances related to residence life, counseling, safety and security, or campus ministry should be made to the Vice President of Student Development and Dean of Students.

Complaints and grievances related to graduate off-site facilities should be made to the Dean of the Gayle Bolt Price School of Graduate Studies.

Complaints and grievances related to admissions practices, recruitment, and financial aid should be made to the Vice President for Enrollment Management.

Complaints and grievances related to Accounts Payable and Student Accounts Office functions should be made to the Senior Vice President for Administration.

Complaints and grievances related to athletics should be made to the Vice President of Athletics.

Complaints and grievances related to public relations and publications should be made to the Vice President of Marketing.

Complaints and grievances related to donations to the University should be made to the Vice President of Advancement.

Procedure

Complaints should be filed in accordance with the procedure appropriate to the specific type of grievances. For grievances not covered by a specific policy (e.g., “non-harassment policy”), students may use the following general procedure.

Complaints should be presented orally to the appropriate University officials described above. If an informal discussion of the matter is not satisfactory, a written statement of the complaint will be requested. A written statement should contain the following:

  1. The exact nature and details of the grievance.
  2. The date, time, and place of the grievance.
  3. The names of witnesses or persons who have knowledge of the grievance.
  4. Any available written documentation or evidence that is relevant to the grievance.

The University official who receives the written complaint will investigate the complaint and take whatever action is deemed necessary and appropriate and will respond to the student in a timely manner. If a student has followed the grievance policy process and remains dissatisfied with the response to the complaint, the student may appeal to the Graduate Council for academic matters and to the Provost non-academic matters. Decisions by the Graduate Council are subject to review by the Provost. The Provost may take whatever action s/he deems necessary and appropriate. The Provost’s conclusions and actions regarding the complaint are final.

If discrimination is established, the University will take appropriate corrective and remedial actions and steps will be taken to prevent recurrence of any discrimination.

The above procedure does not prevent or substitute for a student’s right to file a complaint with the Federal Office of Civil Rights. A student who believes he/she has been discriminated against by the University based upon violation of the ADA and its amendments and/or Section 504 can file a complaint with the Department of Education Office of Civil Rights.

The Office of Civil Rights
US Department of Education
400 Maryland Ave, SW
Washington, DC 20202
Telephone: (202) 245-8300
Fax: (202) 245-8301; TTD: (887) 521-2172
Email: [email protected]

International Student Office

The Office of International Programs (704-406-4276) was created to foster and celebrate international and cross-cultural educational experiences in this global environment among students, faculty and staff. As we make the campus a home away from home to our international students, scholars and faculty, we also encourage our local population to explore the world through exchange, faculty-led, or mission trips. Our goal is to internationalize our community.

NOEL Center for Disability Resources

The Noel Center for Disability Resources provides accommodations and services to qualifying students with disabilities. Upon acceptance to the University, the student should register for services by filling out the Request for Services form on the Center’s homepage. Professional documentation of the disability and its functional limitations should be sent to the Noel Center for Disability Services no later than three weeks prior to the beginning of services. Once eligibility has been determined, the student is assigned a disability specialist who will collaboratively work with the student to determine the appropriate accommodations and services. This person will work with the student throughout his or her time at Gardner-Webb. Some of the accommodations/services that may be provided if the student has supportive documentation include, but are not limited to note-takers, extended-time testing, materials in alternative format, lab assistants, interpreters, orientation and mobility training, and use of adaptive technology. The student may also receive help in developing effective study skills and organizational and test-taking strategies.

Information on accessibility through the Noel Center for Disability Resources is communicated to students with graduate orientation materials in Blackboard, in course syllabi, and in the Support Services section of all university Blackboard courses.

Parking

All vehicles parked on Main Campus during normal business hours must have a current parking registration displayed properly. The permit must be displayed in the lower back left window of the vehicle. Main Campus parking permits are available online through WebbConnect by following the Housing-Meals-Vehicle link to Register a Vehicle.

Monday through Friday from 6 a.m. until 6 p.m. all students must park in a space marked with white lines. All Faculty and Staff must park in spaces marked with red lines. Monday through Friday between 6 p.m. and 6 a.m. drivers may park in any legally marked space regardless of their status. Saturday and Sunday drivers may park in any legally marked space regardless of their status.

Students whose classes meet at an off-site facility must comply with the parking regulations of that site.

Student IDs

The Graduate Studies Office mails a Gardner-Webb student ID to new graduate students after Roll Verification is complete. New students who have not received an ID after six weeks should call (704) 406-4465.

University Police

Contact University Police at (704) 406-4444 from off campus or at extension 4444 on campus.

The University Police Department is a multi-functional service agency dedicated to the protection of the University community through local, state, and federal laws. Crime prevention and campus safety are shared responsibilities that require the cooperation and involvement of students and employees alongside the seven full-time officers who have been certified by the N.C. Attorney General’s Office. Officers patrol the entire campus on foot and in marked/unmarked University Police vehicles. The University Police Department is located in the Poston Center and operates on a 365 day, 24-hour basis. Services on Main Campus include traffic control, a 24-hour emergency number, vehicle entry service for lockouts, vehicle jump-starts, and a safety escort service on campus.

“This community is only as safe as those living in it choose to make it. Personal safety is something we all need to take very seriously.”

Police Chief Barry Johnson