Available Services

Gardner-Webb University has contracted with Campus Help to provide a 24x7 fully staffed Blackboard Support Center.

Blackboard users may receive assistance via the following support methods:

Toll-free phone number – (855) 406-5336

Chat with Blackboard

Services Provided by the Help Desk:

  • How to allow pop-ups from Blackboard
  • How to send an email
  • How to post a discussion thread
  • How to access one’s course from WebbConnect

Services Provided by Technology Services:

  • Copying one instructor’s course to another instructor’s class
  • Resetting a course for an instructor
  • Locked/Disabled accounts
  • User name and/or password lookup

Services Provided by the Registrar's Office:

  • Other questions related to course enrollment
  • Transcripts
  • Course coding for Blackboard in Banner