Technology Services FAQs

How do I connect my computer to the wireless network?

1. Verify that an anti-virus program is installed, current, up-to-date, and is the only anti-virus program on the computer.  Examples can be McAfee, Norton, AVG, or Forticlient. THERE MUST BE ONLY ONE. This is required for continued internet access.  Some will already have an anti-virus program that needs to be updated daily. If the one that is installed has expired, a renewal will have to be purchased or a different anti-virus program has to be installed.
2. If you are unable to connect or have any computer or network issues, contact Technology Services – Monday through Friday, 8:00 a.m. to 5:00 p.m., located in Suttle Hall, (704) 406-4647. If a message must be left, please leave your name, number, location, and best time to contact. Students may be required to leave computers for service.  At night and on weekends an emergency message may be left and will be responded to as soon as possible.
3. Notes and Reminders – Upon returning to campus and reconnecting, first run any and all anti-virus and Microsoft updates.
4. Instructions for connecting to each of the Gardner-Webb wireless networks can be found within WebbConnect by clicking on GWUWireless on the main page.

Do I have access to wired ethernet in my room?

Gardner-Webb’s residential areas are wireless-only. Please use the wireless network for all access. If you encounter any problems please contact Technology Services at (704) 406-4647.

Can I access the wireless network if I’m a visitor on campus?

Guests of Gardner-Webb will be able to use a wireless network named GWUGuest

Access is granted for 1 hour increments.

If you are unable to connect, contact Technology Services – Monday through Friday, 8:00 a.m. to 5:00 p.m., located in Suttle Hall, (740) 406-4647. During nights and weekends leave a message with your name and phone number and any other necessary information.

How do I connect my smartphone, gaming console, or wifi device to the wireless network?

1. Instructions for connecting each of these devices to the Gardner-Webb wireless networks can be found within WebbConnect by clicking on GWUWireless on the main page.
2. If you are unable to connect, contact Technology Services – Monday through Friday, 8:00 a.m. to 5:00 p.m., located in Suttle Hall, (740) 406-4647.

Can I have a printer in my student housing?

Printers are allowed in student housing and must be connected using a USB cable provided by the student. Gardner-Webb does not support wireless printing within the student housing.

What are the minimum computer recommendations?

It is highly recommended that all students maintain a backup of all data (cloud, flash drive or external hard drive) and have access to Microsoft Office. Microsoft offers Gardner-Webb students a free edition, available at https://portal.office.com. Follow the steps presented using your personal computer where you would like to install your Microsoft Office.

How do I set up Gardner-Webb email on my mobile device?

Students have several options when adding Gardner-Webb email accounts to their smartphones. The Microsoft Exchange/Corporate Sync setup is the most common and allows full sync between the phone and the computer for email, contacts, and calendar.

Microsoft Exchange or Corporate Sync settings for Students:
Email Address: < GWU email address >
Password: < GWU password >
Username: < GWU email address >
Exchange server: outlook.office365.com
Domain: Leave Blank
SSL: Yes
Accept certificates: Yes

Does Gardner-Webb offer a laptop repair service for students?

The Gardner-Webb Technology Services’ policy is to aid students with their Internet connection, anti-virus installation, virus removal, and installation of O365 free of charge. Due to the limited resources and manpower of the department, we are unable to offer repair service outside of this scope. Free assessments of issues may be offered if the schedules of technicians permit.

Computers running illegal software will not be assessed.