Campus Services

Business and Finance Services

Student Accounts Office
Located on the lower level of the Dover Campus Center, members of the Student Accounts Office staff are available to assist students and parents with questions and inquiries regarding financial matters including student charges, billings, payment plans, check cashing, etc. Hours are 8:00 a.m. – 5:00 p.m., Monday – Friday. The telephone extension for the Student Accounts Office is 704-406-4287. You may also visit our website at gardner-webb.edu/student-accounts.

Banking
Although personal checks up to $100 may be cashed in the Student Accounts Office between the hours of 8:00 a.m. – 4:30 p.m., the Student Accounts Office advises students without an existing checking account, to establish a checking account with one of the local banks. Any check given to the Student Accounts Office and returned for non-payment or for any other reason will result in the person being assessed $25 NSF Fee. A student’s Gardner-Webb ID will be required to cash a check. Checks should be made payable to “Cash.”

Charge Reduction Policy
Registration in the University is considered a contract binding the student for charges for the entire semester. However, it is the policy of Gardner-Webb University to give pro-rata charge reductions through 60% of the enrollment period in the event a student OFFICIALLY WlTHDRAWLS FROM SCHOOL. The complete Withdrawal Form should be submitted electronically and may be accessed through WebbConnect. A confirmation will be sent when the withdrawal is complete. The withdrawal date is the date this process begins. Reductions will be computed on total charges for tuition and room. Reduction in board plan charges will be completed on the total cost of the board plan less the cost of the Flex Dollars available with the plan. There will then be an additional charge reduction for any unused Flex Dollars.

Students leaving school for disciplinary reasons will not be eligible for any reduction and will be liable for the entire semester’s charges. Students who withdraw from individual classes after the drop/add period will receive not receive a charge reduction. For purposes of interpreting this policy, the pro-rata charge reduction percentage is equal to the number of calendar days (includes weekends) remaining in the semester divided by the number of calendar days in the semester. No charge reduction will be given after the 60% period of enrollment for the semester.

When a student’s charges are reduced, federal, state, institutional and non-institutional aid will be adjusted in accordance with the regulations governing the respective programs. Please contact the Financial Planning Office for current regulations concerning these programs. Leaving the University without officially withdrawing may result in a student forfeiting all financial aid and, thus, becoming responsible for the entire balance.

Campus Post Office

Located on the ground level of the Tucker Student Center, the Campus Post Office sells stamps and stamped envelopes, mails packages (up to 30 lbs.), and certifies and insures letters or packages. The Boiling Springs Post Office is located adjacent to the campus within easy walking distance.

A resident student keeps the same post office box number throughout his/her enrollment at GWU. New students will receive their box assignments prior to August 1. Upon arriving on campus, they may go by the Post Office to receive their mail box key. In addition to incoming mail being placed in the student’s box (normally by 10 am), it is the main way of distributing communications from others on campus. All outgoing mail MUST be in the Campus Post Office before 3:45 pm each weekday. Mail should be addressed as follows:

Student’s Name
Gardner-Webb University
P.O. Box #
Boiling Springs, NC 28017

HOURS OF OPERATION
Monday-Thursday 8:30 a.m. – 4:30 p.m.
(Variations in these hours are posted on the library website.)

Campus Shop

The Campus Shop is operated by Barnes and Noble College and is located on the ground level of Tucker Student Center.  Store hours are 8:30 am to 5:00 pm Monday through Thursday and 8:30 am to 4:30 pm on Friday.

The Campus Shop offers a Bulldog Bundle program for students. This program allows students access to all of their course materials on the first day of class.  The Campus Shop is your one stop shop for all things college! They also carry a robust assortment of school spirt apparel, imprinted gifts, school supplies, and a collection of Christian Trade books for general reading. 

Dining Services

The University contracts with a food service company, Sodexo, to provide a nutritious and varied meal program. All undergraduate students residing in Gardner-Webb University-owned housing are required to select a residential meal plan option. Any student who for medical reasons has special dietary requirements outside of the available residential meal plan options should submit a written request for a reasonable accommodation to the Office of Housing and Residence Education. The request should be accompanied by supporting medical documentation from a licensed medical physician who is unrelated to the student. The Office of Housing and Residence Education and the Director of Dining Services will work with the student to determine whether the request can be reasonably accommodated in accordance with applicable law.

The “Caf,” located in the DCC, features many themed dining attractions. Regular offerings include Ms. Lil’s Home Cooking, Mac’s Pizza and Grill, Lulu’s Deli, Vegetarian Springs, and the Bulldog Bistro – featuring an abundant salad bar, breads, condiments and daily specials. A dessert bar includes scooped ice cream as well as freshly baked cookies, pies and cakes. The meal plans allow a student to eat as much as he/she wishes; however, no food/drinks are to be taken from the dining hall except ice cream cones and fruit.

In order to gain admission to the dining room each student must present a validated ID card. If a student should lose or misplace his/her ID he/ she must requisition a new ID. Unauthorized entry to dining service facilities or meal exchanges is a violation of the Code of Student Conduct.

Meal Exchange
Meal exchange is available at Simply to Go, SubConnection, Cantina 1905, Chic-fil-A, Wow Café, and Broad River Coffee during specified operating hours.

To-Go Program
A “To-Go Program” is also offered to students who choose to eat in the “Caf.” Students may pick up a “To-Go” box from the cashier. Students using the “To-Go Program” are not allowed to dine-in. All “To-Go” containers may be completely filled; however, all lids must fit securely on the containers.

2021–2022 Board Plan Options
New value priced plans are here which now include Flex Dollars!

PlanMeals/WeekFlex $/SemesterCost/Semester
Value PlanUnlimited$270$2,565
Choice Plan15$330$2,525
Flex Plan12$360$2,405

Commuter students, faculty, and staff may purchase meals using Bulldog Dining Bucks in addition to the regular meal plans. Plans may be used in any dining facility. Bulldog Bucks are available for purchase at any register or through GET.

Flex Dollars
Students have the ability to use their flex dollars until the end of each school year (Spring semester) instead of the flex dollars ending at the end of each semester. Now parents, friends, and family can add Bulldog Bucks directly to an account with the student’s last name and ID number by logging onto get.cbord.com/gardner-webb.

Sick Tray
A resident student on the board plan who cannot leave his/her room because of illness may obtain a sick tray. Have a friend present your ID to the food service manager on duty.

Other Dining Options
The University is pleased to offer Chick-fil-A in the basement of the Dover Campus Center. Also located in the Tucker Student Center are several dining options such as:

  • Sub Connection
  • Cantina 1905
  • Sushi Ichiba
  • The WOW Café
  • Broad River Coffee Company
  • Simply to Go

Emergency Telephone

When calling for emergency response always call 9-911. The Cleveland County Communications Center will contact the University Police. For less urgent calls or to contact officers direct 24 hours a day, dial (704) 406-4444 from any campus phone. Both 911 and (704) 406-4444 are TTY accessible. A courtesy phone is located at the following locations:

  1. Bost-Suttle Wellness Center (east side)
  2. Outside of Poston Center
  3. Outside each residence hall
  4. South side of LYCC
  5. Inside the walking track in LYCC (red phone)
  6. Fine Arts Building (Gardner Hall) (northwest side)
  7. All apartment buildings with exception of G, I, and J
  8. Lake Hollifield

Housekeeping Services

The housekeeping program is managed by Facilities Management. The purpose of this department is to maintain a clean, healthy environment for all students, faculty, staff, and visitors. This department has the responsibility to maintain over 1,000,000 sq. ft. of floor space in 50 buildings. Any concerns with services should be reported to (704) 406-4269 or [email protected].

Financial Planning Office

The Financial Planning Office assists students and parents with all matters regarding financial aid eligibility through federal, state, local, and institutional sources.

HELPFUL INFORMATION
Location: Suite 200 Dover Campus Center
Hours: 8 a.m.– 5 p.m., Monday—Friday
Phone: (704) 406-4243
Fax: (704) 406-4102
Email: [email protected]

It is necessary to reapply for financial aid each year. The free application for Federal Student Aid (FAFSA) is completed as early as October 1 for the upcoming fall semester. A link to the website, fafsa.gov, is available from the Financial Planning homepage.

You will receive notification from the Financial Planning Office when your award package is complete. You will access your financial aid award through WebbConnect, the University’s online portal. After logging in you will see a Financial Aid folder on the left-hand side of the page. After clicking there, an Award tab will be available. This is where you will click to enter your online award summary. You will be taken through the steps to accept your financial aid and begin the process for your Stafford Loans. WebbConnect also provides information on any outstanding requirements that may affect the finalization of your award package.

Scholarship recipients must maintain a stipulated cumulative institutional Grade Point Average (GPA) depending upon the particular scholarship. Academic performance will be evaluated at the end of the spring semester each year. Please refer to the Financial Planning Office website concerning scholarship maintenance and to view required GPA for the individual scholarship levels.

Financial Aid eligibility (including scholarships and grants) is determined based on the student’s housing status. Should you move off campus, you MUST contact Financial Planning in order to see how your financial aid will be affected.

Satisfactory Academic Progress (SAP) is evaluated at the end of each semester. You must meet SAP requirements in order to maintain eligibility for financial aid at Gardner-Webb. In general, for an undergraduate student, you must earn 67% of hours attempted, must meet federal guidelines of a cumulative 2.0 GPA at the conclusion of 4 semesters of coursework and cannot exceed the 150% maximum timeframe to complete your degree. Please note you can view more information related to SAP standards on the Financial Planning website.

Lost and Found

Lost or presumed stolen articles should be reported to the Office Manager at the Poston Center by dialing (704) 406-4444 from on or off campus. Articles that have been found should be brought to the Poston Center.

Technology Services

Technology Services is located in Suttle Hall. The office is open Monday through Friday from 8 a.m . to 5 p.m. For assistance, please email [email protected] or call (704) 406-4647.

Gardner-Webb Electronic Academic Code
This principle applies to works of all authors and publishers in all media. Respect for intellectual creativity and work is vital to academic discourse and enterprise. It encompasses respect for the right to acknowledgment, the right to privacy, and rights to determine the form, manner, and terms of publication and distribution.

Due to the volatility and ease of reproduction of electronic information, respect for the work and personal expression of others is especially critical in computing environments. Violations of authorial integrity, including plagiarism, invasion of privacy, unauthorized access, and trade secrets and copyright violations may lead to serious consequences as deemed appropriate by respective University judicial review panels.

User Responsibilities
Users of University technological resources, systems, and/or networks are responsible for what they do on the network. Any illicit activity will be taken very seriously. Each User must maintain a current version of antivirus software and stay current with any operating system patch releases. The University employs software to ensure that all computers accessing the network are compliant with this requirement, forcing Users to update to the current applicable versions before allowing them to connect to the University network.

Each User must maintain a current version of antivirus software and stay current with any operating system patch releases. The University employs software to ensure that all computers accessing the network are compliant with this requirement, forcing Users to update to the current applicable versions before allowing them to connect to the University network.

Users must respect and adhere to all University policies and federal, state, and local laws to include, but not limited to, copyrights, intellectual property rights, and confidential information access. It is a violation of Gardner-Webb policy to copy, distribute, share, download or update any copyrighted material without the express permission of the copyright owner. Users must respect network access and bandwidth requirements. Any User determined to be consuming excessive bandwidth that negatively impacts the performance of University systems, users, and/or networks may be disconnected from the network without warning.

WebbConnect
WebbConnect is a secure site that allows students, faculty, and staff access to academic information via the Internet. Students can access WebbConnect by clicking the WebbConnect icon on many of the University webpages including the homepage, gardner-webb.edu.

Username and Password
Your username and password will be made available to you by Technology Services upon acceptance to the University. DO NOT SHARE YOUR LOGON INFORMATION WITH ANYONE! Sharing your username and password will grant others access to your permanent academic and personal information. To reset your password, or update your security questions, go to WebbConnect > Maintain Information > Password Manager.

Res-Tech Program
This program is designed to provide wireless connection support to residential students as well as perform other duties in the Technology Services department. To qualify for this position, one must be a residential student who is willing to complete an in-depth training program. For information about this program or to apply, please contact Technology Services at [email protected].

Wireless Network
The GWU wireless network provides wireless access to WEBBNET, the Internet, and email in the students’ living facilities, academic buildings, and administrative buildings. Residence halls, apartments, and suites are exclusively wireless. To take advantage of the wireless network, your computer should have a wireless-enabled Ethernet card installed that provides 802.11ac connectivity. Other devices such as Smartphones, tablets, and gaming consoles that are wireless-enabled may also be used to access the network.

Student Computers/Labs
Gardner-Webb is dedicated to providing its students with the most up-to-date computers and software programs. In addition, GWU operates six (6) computer labs on our Boiling Springs campus, and one (1) at our Charlotte campus.

  • Belk-Ellis Computer Lab is located on the main floor of the Dover Memorial Library. The lab is equipped with the latest in multimedia technology, with full Internet and e-mail access. This lab is not an open lab but may be reserved by faculty and staff by contacting the Library.
  • Communications Lab primarily supports the growing Communications program. As the only Macintosh lab, it has 21 iMac computers installed with Adobe CC and Microsoft Office as the main software offerings with full internet and e-mail capability. The Mac lab is located in room 118 in the Communications Studies Hall.
  • Craig Lab is located in room 208 on the second floor of Craig Hall and primarily serves as a technology tool for the School of Education and Department of English Language and Literature. This lab has 25 computers configured with various programs supporting student writing and the teacher education program. Software in the lab includes Microsoft Office 365, POM/QM, Read/Write Gold, and SAS statistics. Additionally, the lab has full Internet and e-mail access available to students.
  • Elliott Computer Lab is located in room 305 on the third floor of Elliott Hall and primarily serves the Divinity, Psychology, and Religion programs. The lab has 42 computers with full internet and e-mail access, Microsoft Office 365, POM/QM, Read/Write Gold, and SAS statistics software available for student use.
  • Hamrick Hall houses the lab that supports the Godbold School of Business, the MBA program, and the MACC program. The lab is located on the first floor of Hamrick Hall in room 107. Software used in the lab includes Microsoft Office 365, POM/QM, and SAS statistical software. Read/Write Gold is also available. The lab is available to classes only and is not open for general use.
  • Withrow Hall Lab, located in room 116, functions primarily in support of Mathematics, Computer Science, and Natural Science majors and includes full Internet and email access. Special programs include Microsoft Office 365, C++, InterDev., Visual Basic, Maple, POM/ QM, Read/Write Gold, and SAS statistics.

University Police

N.C. State Law. Full-time officers are professionals who have been certified and sworn by the NC Attorney General’s Office. Services provided by the department include traffic control, engraving, educational seminars, a 24-hour emergency number, vehicle entry service for “lock-outs,” vehicle “jump-starts,” and an escort service on campus. Officers patrol the entire campus on foot, and in marked/unmarked campus police vehicles. The campus is also protected by a camera security system. The department also employs students for job-specific responsibilities. The University Police Department is located in the Poston Center. Barry Johnson is the Chief of Police.

Campus Safety
Gardner-Webb University has taken significant measures to enhance overall campus safety. A comprehensive plan is in place to address critical incidents in terms of prevention, preparedness, response, and recovery. The University works very closely with various levels of law enforcement, local town agencies, county, state, and federal emergency management agencies. The following units are in place: The Critical Incident Team (CIP), the Threat Assessment Team (TAT), and the Critical Incident Plan Review Board. University officials have the capability of locking down one building, a specific area of campus, or the entire campus on a moment’s notice.

Surveillance
Gardner-Webb University reserves the right to use surveillance cameras (hidden or in the open) to monitor the University and public areas.

Stranded Vehicles
Students or visitors on campus who find themselves in need of vehicle service should call the University Police Office, (704) 406-4444. Emergency supplies such as an air tank, jumper cables, gas can, a device for unlocking automobile doors, and assorted tools are available. University Police will not be responsible for damage to a vehicle while performing the unlocking service.

Local Law Enforcement
Police agencies that have authority in the areas surrounding the campus are on campus when necessary. These agencies include, but are not limited to, the Boiling Springs Police Department, Cleveland County Sheriff’s Office, Shelby Police Department, Alcohol Law Enforcement, North Carolina Highway Patrol, and State Bureau of Investigation.

Arrests
The physical arrest or issuing a citation to a person accused of violating a state law.

Disciplinary Action Referral
The referral of a student who has violated state law or University policy to the Vice President of Student Development for disciplinary action.

Vehicle Registration
All motorized vehicles operated on Gardner-Webb University property must be registered with the University Police office. Students who do not register their vehicle risk loss of their on-campus parking privileges. Students are required to purchase a registration permit ($150) and display the permit properly at all times. Students may register vehicles online through WebbConnect. Students may also register vehicles during all class registration and orientation. Visitors are not required to register their vehicle and should park in marked spaces.

Parking

  1. Resident and commuter students park in spaces designated by white lines.
  2. Faculty/staff park in spaces designated by red lines.
  3. Vehicles registered to students found parking in faculty/staff spots are subject to ticketing and/or towing.
  4. No back-in parking is permitted.

Between the hours of 6 pm and 6 am drivers may park in any legally marked space regardless of status. Overflow parking areas are located in the Spangler/Myers lots and in the paved area south of the Lutz-Yelton Convocation Center. Handicap spaces are clearly marked throughout the campus and are available only to those persons who possess and display a valid N.C. Handicap placard. All vehicles must be parked in a marked space at all times. The inability to locate a legal or convenient parking space is not a license to park illegally.

Resident and commuter students are required to park their vehicles in areas designated by white lines. Monday through Friday, 6 am–6 pm, parking for residents and commuters is restricted to these areas. In the event no legal parking spaces are available, students will be expected to park in overflow areas: Spangler/Myers south lot, LYCC south lot, and swimming pool west lot. Faculty, staff and guest parking is designated by red lines. Several handicap spaces are clearly marked throughout the campus.

Students whose parents are employed on campus and wish to park on campus MUST have a valid STUDENT decal properly affixed to their vehicle. Such students are not authorized to park in faculty or staff parking using vehicles that display a faculty/staff decal.

Emergency Access – Blocking emergency vehicle access will be towed at owner’s expense.

Handicap Parking Spaces – Numerous handicap spaces are clearly marked throughout the campus. Violators will be ticketed and/or towed at owner’s expense. Inappropriate use of a “borrowed” handicap permit is subject to a fine.

Traffic Citations – The University Police office strictly enforces all N.C. Motor Vehicle Regulations as described in the Chapter 20 of the N.C. General Statutes. Uniform citations and fines will be issued to motorists in violation of these regulations.

Vehicles that receive three (3) or more citations in the same academic semester are subject to immobilization. Students who continuously disregard campus traffic regulations by accumulating as many as five (5) citations in one academic year will subject themselves to immediate loss of the privilege of operating a motor vehicle on campus for the remainder of the academic year.

PARKING FINES
Vehicle Showing No Registration $150.00
Reckless Driving $50
Parking in Handicap Space $100
Speeding $50
Improper Parking (No Marked Space) $50
Improper Parking (Faculty/Staff) $50
Fire Lane $100
Improper Display of Parking Permit $50
Parking on Grass $50

Parking Appeals

Students receiving parking tickets may appeal their ticket to the Parking Appeals Committee as follows. Appeal forms may be obtained by going to Webb Connect, clicking on Housing-Meals-Vehicle on the left-hand side, then clicking on Parking Ticket Appeal Form and submitting the completed form.

Reckless Driving and Speeding

Reckless driving and speeding on the University campus are grounds to have driving privileges revoked.

Payment of Fees/Fines

The student is expected to owe no money to the University at the end of each semester. Traffic, library and disciplinary fines, as well as other financial charges incurred during a semester, must be paid before grades are received, a room is confirmed, a transcript is released or a diploma is awarded.

Vending Machines

Many soft drink and refreshment machines are located strategically around the campus. In the event money is taken by a machine, please email [email protected].