Aerial view of GWU campus buildings and quad

Division of Student Success Staff

Meet Our Team

Our staff in the Division of Student Success are committed to helping all students thrive in a community of growth.

Whether you are flourishing or in need of a little help, we encourage every Runnin’ Bulldog to connect with our office during their time on campus. We aim to serve the GWU community and we are dedicated to helping you succeed. Our willingness to admit you as a student is matched with our willingness to commit to your success. So please reach out!

Our staff is organized into the following areas:


  • Ryan Erck

    Ryan W. Erck

    Executive Director, Division of Student Success

    (704) 406-3980

  • Mmkimyal (Mikki) Gaines

    Office Manager, Division of Student Success

    (704) 406-4563

Department of Advising, Retention, and Academic Coaching

Noel Center for Disability Resources

  • Cheryl Potter

    Cheryl Potter

    Director of the Noel Center for Disability Resources

    (704) 406-4271

  • Cindy Rochester

    Cindy Rochester

    Assistant Director of the Noel Center for Disability Resources

    (704) 406-4272

  • Michele Wallen

    Accessibility Advisor

    (704) 406-4735

  • Crystal Carter

    Crystal Carter

    Administrative Assistant, Noel Center for Disability Resources

    (704) 406-4270

Department of Academic Services for Student-Athletes

Department of Success Initiatives and First-Year Experience

  • Kara Alves

    Director of Success Initiatives and First Year Experiences

    (704) 406-2297

  • Marina Bradic

    Graduate Assistant for Tutoring and Testing Services